Front Desk Receptionist and pharmacy staff

4 weeks ago

Bengaluru, India Dr Kalyan Banerjees Clinic Full time

Job description for Front Desk and Pharmacy Skills (Reception and Patient Interaction)

  1. Strong Communication Skills

  2. Must speak clearly and respectfully in English,, Additional language skills like Kannada, Hindi, Bengali and Tamil will be preferredAbility to listen patiently to patients of all ages and backgrounds.

  3. Must be able to guide patients basis their concerns or needs

  4. Empathy and Patience

  5. Must handle patients with compassion especially those who are elderly, ill, or anxious.

  6. Must adhere to internal code of conduct of the clinic

  7. Queue and Appointment Management

  8. Ability to maintain order during busy hours.

  9. Explain wait times and ensure fairness and transparency in patient flow.

  10. Computer Literacy

  11. Basic comfort with clinic software: appointment bookings, digital records, and prescription tracking.

  12. Discretion and Confidentiality

  13. Handle sensitive patient details responsibly.

  14. Respect privacy in all communications.

  15. Calm Under Pressure

  16. Especially during high footfall or emotionally charged situations.

Pharmacy; Medicine Allocation, Administration Skills

  1. Basic Medical and Medicine Knowledge

  2. Understanding of homeopathic medicine names, common dosages, and usage instructions.

  3. Administrative skills - running and maintenance of the clinic - ensuring all electronic devices are running, hygiene at the clinic is being matinained, all doctors needs are taken care of.

  4. Attention to Detail

  5. Ensure correct medicines are dispensed against the doctors prescription.

  6. Double-check labels and quantities.

  7. Inventory Coordination

  8. Maintain accurate stock records.

  9. Communicate replenishment needs to procurement or supervisor on time.

  10. Hygiene and Handling Protocols

  11. Understand basic safety, hygiene, and handling practices for medicines.

  12. Patient Instruction Skills

  13. Clearly explain medicine usage, dosage, and storage as advised by the doctor.

Cross-functional Skills

  1. Team Player

  2. Coordinate smoothly with doctors, clinic management, and support staff from Delhi

  3. Time Management

  4. Balance front desk and pharmacy roles without delay or confusion.

  5. Multi-tasking Ability

  6. Handle incoming patients, phone queries, and prescription handovers simultaneously during peak hours.

  7. Professionalism and Punctuality

  8. Maintain a high level of commitment and integrity, as this role is the first and last touchpoint for patients.Role & responsibilities

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