Current jobs related to Manager, Customer Support - India - HighLevel

  • Customer Support Specialist

    2 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer support specialist

    2 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    2 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    2 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer Support Specialist

    2 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Solutions Representative

    2 weeks ago

    India Customer Compass Full time

    Customer Solutions RepresentativeAt Customer Compass, we're seeking a skilled Customer Solutions Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional customer service through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Support Executive

    4 months ago

    India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

  • Customer Support

    3 weeks ago

    india LEUTE PEN INDIA PRIVATE LIMITED Full time

    Key responsibilities:Provide timely and accurate responses to customer inquiries and issues via multiple communication channels.Assist customers with product inquiries technical troubleshooting and account management.Handle and resolve customer complaints in a professional and empathetic manner.Coordinate with other internal departments to ensure prompt...

  • Customer Support

    7 days ago

    india LEUTE PEN INDIA PRIVATE LIMITED Full time

    Key responsibilities: Provide timely and accurate responses to customer inquiries and issues via multiple communication channels. Assist customers with product inquiries technical troubleshooting and account management. Handle and resolve customer complaints in a professional and empathetic manner. Coordinate with other internal departments to ensure prompt...

  • Customer Service Support Manager

    4 weeks ago

    india CareerXperts Consulting Full time

    Job Title: Customer Service Support Manager About the Role: We are seeking an experienced Customer Service Support Manager to lead and oversee our customer support team, ensuring exceptional service delivery and satisfaction. In this leadership role, you will be responsible for managing day-to-day operations, driving process improvements, and mentoring...

  • Customer Service Support Manager

    4 weeks ago

    India CareerXperts Consulting Full time

    Job Title: Customer Service Support ManagerAbout the Role:We are seeking an experienced Customer Service Support Manager to lead and oversee our customer support team, ensuring exceptional service delivery and satisfaction. In this leadership role, you will be responsible for managing day-to-day operations, driving process improvements, and mentoring your...

  • Customer Service Support Manager

    4 weeks ago

    india CareerXperts Consulting Full time

    Job Title: Customer Service Support Manager About the Role: We are seeking an experienced Customer Service Support Manager to lead and oversee our customer support team, ensuring exceptional service delivery and satisfaction. In this leadership role, you will be responsible for managing day-to-day operations, driving process improvements, and mentoring...

  • Customer Support Manager

    3 weeks ago

    india Invogue Shop Full time

    About Us: We are a DTC Shapewear brand, dealing in women's shapewear, we are a young team of dynamic individuals, looking for like-minded people to join our team and work with us. Position Overview: We are looking for a highly motivated and customer-centric individual to join our team as a Operations and Customer Support. Someone who has an interest in...

  • Customer Support Executive

    2 weeks ago

    india Abekus Full time

    Company DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a...

  • Customer support executive

    2 weeks ago

    India Abekus Full time

    Company Description Abekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success. Role Description We are...

  • Customer Support Representative

    1 week ago

    India Abekus Full time

    About the RoleAbekus is seeking a highly skilled Customer Support Executive to join our remote team. As a key member of our support team, you will be responsible for providing exceptional online customer support, addressing inquiries, troubleshooting technical issues, and ensuring overall customer satisfaction.Key ResponsibilitiesProvide timely and...

  • Customer Support International

    3 weeks ago

    india LEUTE PEN INDIA PRIVATE LIMITED Full time

    Key responsibilities:Provide timely and accurate responses to customer inquiries and issues via multiple communication channels.Assist customers with product inquiries technical troubleshooting and account management.Handle and resolve customer complaints in a professional and empathetic manner.Coordinate with other internal departments to ensure prompt...

  • Customer Support International

    7 days ago

    india LEUTE PEN INDIA PRIVATE LIMITED Full time

    Key responsibilities: Provide timely and accurate responses to customer inquiries and issues via multiple communication channels. Assist customers with product inquiries technical troubleshooting and account management. Handle and resolve customer complaints in a professional and empathetic manner. Coordinate with other internal departments to ensure prompt...

  • Customer Support Executive

    3 weeks ago

    india Abekus Full time

    Company Description Abekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success. Role Description We are...

  • Customer Support Executive

    3 weeks ago

    India Abekus Full time

    Company DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a...

Manager, Customer Support

2 months ago

India HighLevel Full time

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.


Our Website  - 

YouTube Channel - 

Blog Post  - 


Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.


Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.


Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:
  • Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
  • Being able to interpret data that translates into action to improve the team.
  • Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
  • Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
  • Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
  • Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
  • Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
  • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
  • Associate's/ Bachelor's degree or equivalent experience
  • 4+ Years in management 
  • SaaS software experience
  • Several years running technical customer-facing teams.
  • Experience in managing a team of over 20+ 
  • Project management skills 
  • Leading a results driven team 
  • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
  • Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
  • The ability to build and maintain relationships internally with team and with customers
  • Excellent listening, presentation and communication skills at all levels
  • The ability to partner with customers and team members in developing their strategic direction
  • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
  • Strong customer facing communication skills
  • Demonstrated data driven approach to problem solving
  • Must be a go-getter and not afraid to ask questions
  • Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
  • Fluent in English.
  • Demonstrated verbal and written communication skills.


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.