Placon HR Services l Specialised In Sourcing | Customer Relationship Management Specialist | mumbai

5 days ago


Andheri, India Placon HR Services l Specialised In Sourcing Full time
*Job Title: Executive/ Sr. Executive - CRM Specialist**Department: BDS**Educational Qualification: Bachelor of engineering**Experience: 5+ years of experience**Location – Andheri, Mumbai*

*Job Role**CRM Configuration*Create Configurations and Workflows for EfficiencyCreate and manage Escalation MatrixImprove Response Times to the CustomerBring Accountability in Task ManagementSLA Tracking and Planning ImprovementOversee Resolution of Customer Issues

*Change Management*Training People to the New Software and WorkflowMotivating People in AdoptionQuick Resolution to QueriesProblem Solving

*Reporting*Tracking SLATracking EfficiencyCause and Effect with Business Volumes, MarginsCustomer SurveyNPS Measurement

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