IT Support
1 month ago
This is a remote position.
DUTIES AND RESPONSIBILITIES:- Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
- Installs and configures computer hardware operating systems and applications
- Monitors and maintains computer systems and networks
- Talks to the staff through a series of actions to help set up systems or resolve issues
- Troubleshoots system and network problems, diagnosing and solving hardware or software faults
- Provides support, including procedural documentation and relevant reports
- Sets up new users' accounts and profiles and deal with password issues
- Tests and evaluates new technology
Requirements
SKILLS AND QUALIFICATIONS:
- At least 3 years of working experience in IT.
- Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
- Knowledge of Network cabling and cable management
- Experience configuring router and firewall appliance
- IP Management skills
- Basic English communication skills
- Knows email reporting ticketing
- CRM knowledge (salesforce, Zoho)
- Active Directory knowledge (all platform is a plus)
TECHNICAL & PHYSICAL REQUIREMENTS:
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
Using internet speedtest:
VoIP Speed Test | 8x8 // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
4. Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Power and Internet Backup is a MUST.
Requirements
SKILLS AND QUALIFICATIONS: 1. Strong IT Skills. 2. Strong understanding of CRM systems and processes. 3. Learning agility and ability to learn new software and technology platforms. 4. Inclusive and flexible, able to work with different cultures and time zones. 5. Excellent written and verbal English skills. 6. Must have at least 2 years experience with Zoho or Salesforce 7. Able to remain calm, composed, and professional even under pressure 8. Able to work independently towards assigned goals TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern computer (at least i5 processor and 12GB RAM) 3. A working headset and mic
-
Deskside Support Technician
2 weeks ago
india DataNet IT Full timeJob Description Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a...
-
Mid IT Support
1 week ago
india Omm IT Solutions Full timeJob Description About the Position: The Mid IT Support resolves IT support requests from employees. The Mid IT Support answer employee questions regarding computer systems, mobile devices, multifunction printers/copiers and videoconferencing tools. Mid IT Support gathers and analyzes data to diagnose problems with computer systems, mobile devices,...
-
Documentum D2
4 weeks ago
India CosMic IT Full timeFull Time - India - Posted 16 seconds ago - CosMicIT **CosMic IT** - Find Your Dream Job Here_ Hello #Everyone, - We at #CosMicIT are looking for #Documentum D2 (Support) - Language: #English - Locations: #India - Summary: - 3+ years of experience working on Documentum with experience on 7.x/16.x/20.x and strong DFS/RESTful service development...
-
Application Support Engineer
2 days ago
india Crest IT Consulting Pvt Ltd. Full timeWe are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team. The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and Windows environments. Key Responsibilities: Serve as the first point of contact...
-
L1 Technical Support Engineer
1 week ago
India AlifCloud IT Consulting Pvt. Ltd. Full timeAbout Us: We at Alif, are passionate about delivering exceptional, white-labelled services to enhance the security and efficiency of organizations. Our journey began with a focus on minimizing downtime and maximizing failovers, as we empathetically stepped into the shoes of our partners, looking at things from their perspective rather than solely through...
-
Responsable support informatique
2 weeks ago
india IT Advanced Consulting SA Full timeJob Description Vous gérez l’équipe du Support des Systèmes d’Information (Service Desk & Field Service) pour en assurer le bon fonctionnement, l’organisation et son développement.Vous coordonnez la prise en charge, la priorisation et la résolution des demandes et incidents .Vous effectuez la communication interne relative aux Systèmes...
-
SAP ABAP Consultant
1 month ago
india LOGIC PLANET IT SERVICES Full timeRole : ABAP Consultant (Delhi Onsite) Job Description :- You will design, develop and support application solutions with focus on SAP ABAP- You may also design, develop and/or re-engineer highly complex application components and integrate software packages, programs and reusable objects residing on multiple platforms- Proficient in designing and...
-
Senior Developer – HCM/FSCM
4 weeks ago
india Omm IT Solutions Full timeJob Description Please Note: This is a Fully Offsite/Remote Job. Remote resources shall perform services during normal operating hours, Monday through Friday, 8:30AM to 5:00PM, EST. Scope of Work:Identify and troubleshoot bug fixes, defects, configuration issues.Provide knowledge, recommendations, and resolutions on PeopleSoft technical issues.Works with...
-
Greenplum Database Administrator
1 month ago
Anywhere in India,Multiple Locations Quess IT Staffing Full timeWe are Having Openings Greenplum for one of our MNC Client in PanIndia location.Payroll : QuessExperience : 5 to 12 YearsLocation : PanindiaWork Mode : HybridInterview Mode : VirtualNotice period : Immediate joiner or currently servingRequired Skills :- Experience in Greenplum Database 4.2 or higher- Greenplum database administration including installation...
-
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to work...
-
Technical Consulting Specialist
21 hours ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to work...
-
Technical Sales Professional
2 days ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Sales Professional...
-
Senior System Administrator
3 weeks ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.The Senior System Administrator plays a crucial role in our IT department, ensuring the...
-
Solutions Sales Specialist
2 days ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for dedicated, ambitious and self-driven Solution Sales...
-
Solution Sales Specialist
2 days ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Senior - Solution Sales...
-
Technical Sales Professional
2 days ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Sales Professional...
-
Cloud Support Lead
1 month ago
Anywhere in India,Multiple Locations Econz IT Services Pvt Ltd Full timeJob Description : As the Lead Support Engineer for Google Cloud Platform (GCP) and Google Workspace (GWS), you will be responsible for managing the daily operations of the technical support team as well as participating as an active member of the team. This role requires a blend of hands-on technical support expertise, leadership and people skills, and a...
-
S4 Hana ABAP Expert
4 weeks ago
India CosMic IT Full timeHello #Everyone We at #CosMicIT are looking for a #S4 Hana ABAP Expert Language: #English Locations: #India Summary: Exp 7-10 years - Involved at least 2 HANA Implementation/ Support / Hana Certification. - SAP HANA Technical Concept and Architecture, - ABAP Development Tools (ADT), - Code Performance Rules and Guidelines for SAP HANA, - Code...
-
SAP Transportation Management Consultant
1 week ago
india Quess IT Staffing Full timeSkill Needed - SAP Transportation Management Location - Bangalore (Hybrid) Exp - 3-8yrs Notice Period - max 30days Job Overview: We are seeking a proficient SAP Transportation Management (TM) Functional Consultant for a contract-to-hire position. As a part of our support project team, the successful candidate will be responsible for providing functional...
-
Senior Performance Marketing
3 weeks ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are looking for a talented Senior Performance Marketing to Design, and implement SEM...