Application Support Engineer
4 weeks ago
We are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team.
The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and Windows environments.
Key Responsibilities:
- Serve as the first point of contact for end-users seeking technical assistance with our software applications.
- Receive, triage, and prioritize support tickets according to urgency and impact.
- Provide timely and effective resolution to Level 1 issues, including troubleshooting software functionality and user access.
- Document support activities, including ticket updates, resolutions, and communication with end-users.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field preferred.
- Minimum of one year of experience in a Level 1 application support role.
- Proficiency in SQL for basic querying and data analysis.
Benefits:
- Competitive salary and benefits package.
- Career growth opportunities within the organization.
- A culture that values teamwork, innovation, and continuous improvement.
Location: Andheri
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