IT Support Engineer

Full job descriptionKey Responsibilities:
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .
Qualifications
Diploma/Degree
Knowledge & Technical Skills

knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .

• Proficiency in hardware installation, troubleshooting, and maintenance.
• Familiarity with networking concepts, protocols, and troubleshooting.
• Experience with software installation, configuration, and support.
• Knowledge of antivirus software, firewalls, and security best practices.

Experience ( Relevant )
1-3 Yrs

Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person