People Hub Coordinator

4 weeks ago

bangalore, India arm limited Full time

Job Description

Job Overview:

This is great opportunity to become an expert across the entire People function for one of the world’s leading tech companies. The People Hub team at Arm provides the first level of support to employees and managers for all People related queries and processes. In this role you will work as part of a global team to ensure Arm employees receive excellent service when they raise a query or request assistance from the People team through our People Hub platform. Answering first line queries, supporting employees through their employment life cycle, reviewing processes for opportunities for continuous improvement, and ensuring People Hub is up to date with the latest information to enable employees to self-serve wherever possible are all key aspects to the role.

Key Responsibilities & Accountabilities:

Responsibilities

Respond to all first line people queries, providing superb customer service through the Live Chat and cases Triage and direct non routine or complex queries to the appropriate team within the People Group for input or resolution Support People Team with improvements to People Hub content and processes based on data analysis and feedback from users Supporting new joiners through their onboarding into Arm Processing changes within Success Factors, our HRIS – such as lateral moves, leave of absence, terminations. Being a champion for the regional People Enablement team Ensuring employee files are well maintained

Key skills, experience and qualifications required:

Great communication & interpersonal skills across international borders Customer service mind set Able to navigate information and data confidently, whilst following GDPR and other legislation Excellent attention to detail Strong understanding of cultural differences Confident to make suggestions to continually improve services and processes Proactivity, self-starter and learning agility Highly organized with excellent prioritization and planning skills Excellent partnership and collaboration Ability to work in a fast-paced environment

In Return:

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.

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