Back End Associate

2 days ago

Bengaluru, India The Shirt Studio Full time

We are seeking a highly motivated Sales and Back-End Associate to join our dynamic team. This multifaceted role combines both client-facing sales responsibilities and back-end operational tasks, making it ideal for someone who enjoys working in a customer service-driven environment while also managing operational processes.

Key Responsibilities

Back-End Management Responsibilities:

  • Order Lifecycle Management: Oversee the order process, including order entry, tracking progress, and ensuring timely delivery of garments.
  • Inventory Management: Manage inventory of fabrics, materials, and accessories, collaborating with in-house teams and suppliers to maintain stock levels and handle reorders.
  • CRM Management: Accurately maintain client records, including orders, measurements, and preferences, within the CRM system.
  • Administrative Support: Schedule client appointments, manage inquiries, and coordinate with the production team to ensure smooth operations and on-time deliveries.

Desired Profile

  • Experience: Minimum of 2-3 years in a Backend Associate or customer service role, preferably within the fashion or bespoke tailoring industry. Experience in back-end operations is a plus.

  • Skills:

  • Excellent interpersonal and communication skills.

  • Strong attention to detail with the ability to handle multiple tasks and prioritize effectively.
  • Proficiency in MS Office Suite (Word, Excel, Outlook).

  • Ability to work independently as well as part of a team.

  • Personal Attributes:

  • Customer-focused, with a commitment to delivering outstanding service and exceeding client expectations.

  • Self-driven and proactive, with a solution-oriented mindset.
  • Positive attitude and a willingness to contribute to a supportive team environment.

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