Product Documentation Specialist

1 month ago


Bangalore City, India PeopleLogic Full time

Develop and maintain comprehensive product help guides and documentation Create engaging and informative product help videos and onboarding guides Design and develop product training content tailored to different user segments Conduct product training sessions for various stakeholders, including customers and internal teams. Collaborate with product teams to understand features and updates for accurate documentation Gather feedback from users and stakeholders to continuously improve documentation and training materials Ensure all documentation is up-to-date with the latest product changes and industry standards Manage the documentation repository, ensuring easy accessibility and organization of materials Work closely with the customer support team to identify common user challenges and address them in documentation and training Measure the effectiveness of documentation and training materials through user engagement metrics and feedback. location : Bangalore Work Experience : 5 to 7yrs Required Skills: Proficiency in creating and editing videos using tools such as Adobe Premiere, Final CutPro, or similar. Strong writing and editing skills, with the ability to convey complex product informationclearly and concisely. Experience in designing and developing training materials and educational content Knowledge of documentation management systems and content management tools Ability to analyze user engagement data to inform content improvements Soft Skills: Excellent communication and presentation skills, both written and verbal Strong organizational and project management skills Ability to work collaboratively with cross-functional teams Creative thinking and problem-solving abilities Passion for teaching and empowering others with knowledge Educational Qualifications: Bachelor’s degree in Communications, Education, Technical Writing, or a related field Relevant experience in product documentation, training, or a related role for 4 years



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