Product Documentation Specialist
4 weeks ago
• Create engaging and informative product help videos and onboarding guides
• Design and develop product training content tailored to different user segments
• Conduct product training sessions for various stakeholders, including customers and internal teams.
• Collaborate with product teams to understand features and updates for accurate documentation
• Gather feedback from users and stakeholders to continuously improve documentation and training materials
• Ensure all documentation is up-to-date with the latest product changes and industry standards
• Manage the documentation repository, ensuring easy accessibility and organization of materials
• Work closely with the customer support team to identify common user challenges and address them in documentation and training
• Measure the effectiveness of documentation and training materials through user engagement metrics and feedback.
location : Bangalore
Work Experience : 5 to 7yrs
Required Skills:
• Proficiency in creating and editing videos using tools such as Adobe Premiere, Final Cut
Pro, or similar.
• Strong writing and editing skills, with the ability to convey complex product information
clearly and concisely.
• Experience in designing and developing training materials and educational content
• Knowledge of documentation management systems and content management tools
• Ability to analyze user engagement data to inform content improvements
Soft Skills:
• Excellent communication and presentation skills, both written and verbal
• Strong organizational and project management skills
• Ability to work collaboratively with cross-functional teams
• Creative thinking and problem-solving abilities
• Passion for teaching and empowering others with knowledge
Educational Qualifications:
• Bachelor’s degree in Communications, Education, Technical Writing, or a related field
• Relevant experience in product documentation, training, or a related role for 4 years
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