Customer Service Executive-Credit Card Inbound

2 weeks ago


noida, India IDFC FIRST Bank Full time

Role/ Job Title: Customer Service Executive- Credit Cards Inbound

Business: COO Functions

Function/ Department: 'Customer Experience

Place of Work: Customer Delight Center

Roles & Responsibilities:

Maintaining Service Quality Maintaining Average Handling Time  Maintaining First Contact Resolution Maintaining TAT for all customer requests Channel Migration to alternate channels Driving NPS through positive customer experience Upselling of identified products for revenue generation Adherence to the weekly schedule (Roster) published including shifts 24*7

Secondary Responsibilities :

Drive all the initiatives in the Customer contact center

Key Success Metrics:

SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.

Education Qualification: 

Graduation: Any Graduation

Experience:  0 to 2 years of relevant experience in Customer Service



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