Customer Service Executive-Credit Card Inbound
2 weeks ago
Role/ Job Title: Customer Service Executive- Credit Cards Inbound
Business: COO Functions
Function/ Department: 'Customer Experience
Place of Work: Customer Delight Center
Roles & Responsibilities:
Maintaining Service Quality Maintaining Average Handling Time Maintaining First Contact Resolution Maintaining TAT for all customer requests Channel Migration to alternate channels Driving NPS through positive customer experience Upselling of identified products for revenue generation Adherence to the weekly schedule (Roster) published including shifts 24*7Secondary Responsibilities :
Drive all the initiatives in the Customer contact center
Key Success Metrics:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
Education Qualification:
Graduation: Any Graduation
Experience: 0 to 2 years of relevant experience in Customer Service
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