Supervisor

3 weeks ago

bangalore, India Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ABOUT OPPORTUNITY:

As a Care Transformation Lead within the Global Care Organization at Iron
Mountain, based in India, you would have the responsibility of monitoring your
team’s adherence to daily performance metrics. You are responsible to help
transform CARE processes utilizing machine learning models and new analytical methods. The role would involve procuring, preparing, cleansing and modeling data,conducting research on advanced and better ways to solve problems and inculcate new learnings.You would also be responsible for building, scaling and deploying holistic data science products after successful prototyping.

RESPONSIBILITIES:

Process Delivery
● Monitor daily operations of the team
● Ensure agreed SLAs are met and exceeded over a period of time
● Highlight operational issues and concerns in a timely fashion and resolve
● Responsible for all key performance indicators of the team across productivity, SLA adherence, quality and customer experience
● Manage escalations and keep them to minimum. Conduct RCA and implement corrective/ preventive actions and document the same
● Ensure team performance is tracked against agreed KPIs and reported as per required frequency.


People Management
● Mentor a team of 10-15 frontline customer care resources
● Monitor employee performance and ensure conduct of regular coaching and training for team members
● Drive proactive performance management initiatives Service Transformation
● Analyze large amounts of data in order to derive business insights and create innovative solutions for business problems.
● Preparing data reports to present to stakeholders and thus provide necessary support in decision making.
● Work with Data Products product managers and Agile scrum teams on design, definition, documentation and implementation of features for new applications, business infrastructure, data security and data structure.
● Document and enter user stories and assist in LOE ( Level of Effort ) analyses
● Assist in preparing and maintaining the product roadmap which defines product enhancements for short- and long-term releases
● Collect and analyze data to determine product direction and define business requirements.
● Serve as the internal and external subject matter expert for product offerings, working with necessary business units consuming data products.
● Serve as the first line in assisting Technology in the resolution of issues and roadblocks hindering product delivery.
● Assist in creating product training and documentation materials in support of the implementation and launch of data products.
● Document, monitor, and revise the following artifacts in support of application development life cycle: product requirements, process maps, use cases, user acceptance test plans, project plans, and release notes


Success Measures
● Improvement in CSAT, ASAT & rNPS scores for all workflows under control
of the position
● Transparency & standardization of performance matrix & scorecard
● Standardization of common processes across all workflows
● Implementation of process improvement initiatives

QUALIFICATIONS:  
● Experience in change management & multi departmental issue resolution processes
● Proven ability to contribute & work in a self-managed team environment
● Exposure to customer satisfaction survey

Customer service skills, customer empathy and objection resolution
● Information gathering & analytical skills
● Presentation skills
● Communication skills (verbal & written)
● Persuasion skills
● Direct/ Indirect Team Management
● Technology savvy

Category: Customer Support

  • Editorial Supervisor

    4 weeks ago

    bangalore, India Monsters Aliens Robots Zombies Full time

    Job Description: We are seeking an experienced and detail-oriented Editorial Supervisor to join our dynamic team. As an Editorial Supervisor, you will play a crucial role in managing the editorial department, ensuring the seamless integration of VFX elements into the final cut of the film. You will work closely with directors, editors, VFX supervisors, and...

  • Finance Supervisor

    1 month ago

    bangalore, India Cadence Design Systems, Inc. Full time

    At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Finance Supervisor Location : Bangalore We are seeking an experienced Accounting Supervisor to join our dynamic team. The Accounting Supervisor will be responsible for overseeing the financial operations of our company, ensuring that...

  • Finance Supervisor

    3 weeks ago

    bangalore, India Cadence Design Systems, Inc. Full time

    At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Finance Supervisor Location : Bangalore We are seeking an experienced Accounting Supervisor to join our dynamic team. The Accounting Supervisor will be responsible for overseeing the financial operations of our company, ensuring that...

  • Flight Supervisor

    3 months ago

    bangalore, India TajSATS Full time

    Primarily responsible for loading and offloading of equipment to and from the aircraft and also be well versed with the ramp safety procedures.   Responsible for systematic galley loading of equipment and also handover to the airline crew in a professional manner. To ensure...

  • IT Procurement Supervisor

    2 weeks ago

    bangalore, India Koch Global Services Full time

    Your Job You should have an in-depth knowledge of the procurement process and identify business and strategic needs for IT that will help the organization's growth. Strong Operation skills to manage a team of Buyers responsible for Purchase and Renewals of Information Technology goods and services to meet business objectives that will maximize the value...

  • Warehouse Supervisor

    5 days ago

    bangalore, India AMCI Edtech Pvt. Ltd. Full time

    *Position:* Warehouse Supervisor   *Experience:* Minimum 3 to 6 years   *Location:* Ahmedabad *Job Description:* *Key Responsibilities:* - *Inventory Management:*   - Optimize, implement, and maintain inventory norms for all goods.  - Carry out stock replacements and manage scrap-related activities in coordination with warehouse executives. -...

  • Site Supervisor

    4 weeks ago

    Bangalore Urban District, Karnataka, India M PRINCE INTERIORS Full time

    **COMPANY OVERVIEW** ‘M PRINCE INTERIROS’ service of smile, is a turnkey project firm specializing in enhancing interior space with all kinds of interior work (ex: furniture, plumbing, electricity, flooring, painting, civil, fabrication, etc). We are known for our commitment to client satisfaction and experience in the industry for 18 years. **JOB...

  • Assistant - Supervisor

    2 weeks ago

    Bangalore Urban, Karnataka, India Sodexo India On-site Services Full time

    Assistant Supervisor **EXPERIENCE**: - 1 - 3 years **LOCATION**: - GRINDWELL NORTON LIMITED Off old Madras Road, BANGALORE URBAN KARNATAKA 121001 **CONTACT**: - Govind Shankar Rathod

  • Housekeeping Supervisor

    2 weeks ago

    Bangalore Urban, Karnataka, India Sodexo India On-site Services Full time

    Housekeeping supervisor **EXPERIENCE**: - 4 - 5 years **LOCATION**: - Wipro Limted, SJP2. Doddakannehalli, Sarjapur Road, Bangalore 560035 BANGALORE URBAN KARNATAKA 121001 **CONTACT**: - Chandra Bhushan Prasad

  • Site Supervisor

    1 week ago

    Bangalore Urban District, Karnataka, India M PRINCE INTERIORS Full time

    COMPANY OVERVIEW'M PRINCE INTERIROS' service of smile, is a turnkey project firm specializing in enhancing interior space with all kinds of interior work (ex: furniture, plumbing, electricity, flooring, painting, civil, fabrication, etc). We are known for our commitment to client satisfaction and experience in the industry for 18 years.JOB SUMMARYWe require...

  • Stores & Logistics Supervisor

    3 days ago

    bangalore, India Sun Mobility Pvt Ltd Full time

    Company Overview SUN Mobility is the leading provider of universal energy infrastructure and services to accelerate mass electric vehicle usage. With over 501-1000 employees, we are driving innovation in the automotive industry. Learn more about us on our website: Job Overview We are seeking a skilled and motivated Stores & Logistics Supervisor to oversee...

  • Jobs For Nurse Supervisor-Reputed Hospital-Bangalore, Bengaluru, Karnataka, India-6 Lakhs-Vandana

    1 month ago

    bangalore, India Seven Consultancy Full time

    JOB DETAILS 1. Responsible to the for planning organisation and development of nursing services in the hospital in consultation with Medical Superintendent / Chief of centers2. Manage patient care to the highest professional standards, using an evidence-based care planning approach3. Evaluate and manage the implementation of best practice policies...

  • Jobs For Nurse Supervisor-Reputed Hospital-Bangalore, Bengaluru, Karnataka, India-6 Lakhs-Vandana

    3 weeks ago

    bangalore, India Seven Consultancy Full time

    JOB DETAILS 1. Responsible to the for planning organisation and development of nursing services in the hospital in consultation with Medical Superintendent / Chief of centers2. Manage patient care to the highest professional standards, using an evidence-based care planning approach3. Evaluate and manage the implementation of best practice policies...

  • Support and Services Supervisor

    1 week ago

    bangalore, India GN Group Full time

    Jabra Support and Services Supervisor Bangalore, India Would you like the opportunity to work closely with high-performing teams in India ？ Do you thrive in an environment which values autonomy, ownership and creativity ？ Jabra India is currently on a look out for an exceptional Team Leader to join our Jabra Team. As part of the...

  • Supervisor F&b

    3 weeks ago

    Bangalore Urban, Karnataka, India Sodexo India On-site Services Full time

    F&B Supervisor Required **EXPERIENCE**: - 2 - 4 years **LOCATION**: - GRINDWELL NORTON LIMITED Off old Madras Road, BANGALORE URBAN KARNATAKA 121001 **CONTACT**: - Govind Shankar Rathod

  • Civil Engineer Site Supervisor

    1 month ago

    Bengaluru/ Bangalore, India Aryantech India Pvt Ltd Full time

    Apply for Civil Engineer,Site Supervisor, Aryan Technologies in Bengaluru/ Bangalore ,Delhi ,Hyderabad/ Secunderabad ,Mumbai ,Pune for 0 - 3 Year of Experience on TimesJobs.com.

  • Civil Engineer Site Supervisor

    4 weeks ago

    Bengaluru/ Bangalore, India Aryantech India Pvt Ltd Full time

    Apply for Civil Engineer,Site Supervisor, Aryan Technologies in Bengaluru/ Bangalore ,Delhi ,Hyderabad/ Secunderabad ,Mumbai ,Pune for 0 - 3 Year of Experience on TimesJobs.com.

  • Production Supervisor

    3 weeks ago

    bangalore, India Tejas Networks Full time

    About Tejas Networks:Tejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products include carrier-grade optical...

  • Accounts Payable Supervisor

    3 days ago

    bangalore, India Universal Electronics Full time

    At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of ‘wireless control’. Whether it’s via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their home. Each day we make the connected home smarter, easier to connect and...

  • Nursing Supervisor

    3 weeks ago

    bangalore, India Sukino Continuum Care Full time

    We at Sukino Healthcare is looking for Nursing supervisor . Requirements are : Attitudes and Behavior :Possess the attitude to make the patient care the primary concern, treating every patient compassionately, demonstrating empathy and an aspiration to selflessness.Seek to treat patients maintaining patient’s dignity, privacy, autonomy, and...