Process excellence officer

4 weeks ago


Delhi, India Dentalkart Full time

Role Overview We are seeking a detail-oriented and process-driven Process Excellence Officer to design, implement, and streamline Standard Operating Procedures (SOPs) for dental products. The role involves close collaboration with cross-functional teams to ensure operational efficiency, compliance, and consistency in product-related processes. Key Responsibilities Develop, review, and implement SOPs for dental products and related processes. Work closely with subject matter experts (SMEs), product specialists, and clinicians to capture accurate process flows. Standardize documentation practices across departments to ensure compliance and quality. Identify process gaps and recommend improvements for efficiency and effectiveness. Conduct training sessions for teams to ensure proper adherence to SOPs. Maintain version control and ensure timely updates of SOPs as per regulatory or business requirements. Support audits and compliance checks by providing necessary documentation. Working on Ad-Hoc process related tasks. Key Requirements Bachelor’s degree in Dental Sciences (BDS) / Life Sciences / Healthcare Management or related field. Prior experience in process excellence, quality assurance, or SOP documentation preferred. Strong understanding of dental/healthcare products and workflows. Excellent documentation, communication, and organizational skills. Proficiency in MS Office (Word, Excel, Power Point) and process mapping tools. Detail-oriented with the ability to analyse processes and suggest improvements. Behaviour Competency Strong analytical and problem-solving skills. Ability to collaborate with multi-disciplinary teams. Knowledge of compliance, quality, or regulatory frameworks (preferred). Proactive approach with ownership of deliverables.



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