Service Now Admin

3 weeks ago

Chennai, India Tata Consultancy Services Full time

TCS present an excellent opportunity for Service Now Admin


Job Location: Chennai (only)

Experience required : 10-12 Yrs


Key Responsibilities:

Design and configure ServiceNow solutions with a focus on Customer Service Management (CSM) and ITIL workflows.

Lead integrations between ServiceNow and other enterprise systems, ensuring data flow and automation.

Collaborate with stakeholders to develop technical solutions optimized for user experience.

Configure workflows, business rules, and UI elements to streamline processes.

Implement ITIL best practices for incident, problem, and change management.

Develop custom applications and scripts to enhance platform functionality.

Perform thorough testing of implementations and integrations.

Maintain detailed documentation and deliver knowledge transfer to teams.

Ensure all work adheres to ServiceNow best practices and security

Skill Requirements:

  • Minimum of 3 -5 years of hands-on ServiceNow implementation and configuration experience.
  • ServiceNow Certified System Administrator (CSA) or equivalent certification.( add-on )
  • Experience in CSM, ITIL, and ITOM ServiceNow modules.
  • Proficiency in scripting languages like JavaScript and GlideScript.
  • Exposure to ServiceNow automation, and familiarity with tools such as XML and JSON for integrations.
  • Experience with ServiceNow’s integration capabilities (e.g. REST, SOAP, IntegrationHub)
  • Familiarity with Agile/Scrum methodologies and tools like Git.
  • Strong understanding of ITIL processes and automation features.

Exceptional problem-solving skills and attention to detail

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