Service now admin

19 hours ago


Chennai, India Tata Consultancy Services Full time

TCS present an excellent opportunity for Service Now AdminJob Location: Chennai (only)Experience required : 10-12 YrsKey Responsibilities:Design and configure Service Now solutions with a focus on Customer Service Management (CSM) and ITIL workflows.Lead integrations between Service Now and other enterprise systems, ensuring data flow and automation.Collaborate with stakeholders to develop technical solutions optimized for user experience.Configure workflows, business rules, and UI elements to streamline processes.Implement ITIL best practices for incident, problem, and change management.Develop custom applications and scripts to enhance platform functionality.Perform thorough testing of implementations and integrations.Maintain detailed documentation and deliver knowledge transfer to teams.Ensure all work adheres to Service Now best practices and securitySkill Requirements:Minimum of 3 -5 years of hands-on Service Now implementation and configuration experience.Service Now Certified System Administrator (CSA) or equivalent certification.( add-on ) Experience in CSM, ITIL, and ITOM Service Now modules.Proficiency in scripting languages like Java Script and Glide Script.Exposure to Service Now automation, and familiarity with tools such as XML and JSON for integrations.Experience with Service Now’s integration capabilities (e.g. REST, SOAP, Integration Hub)Familiarity with Agile/Scrum methodologies and tools like Git.Strong understanding of ITIL processes and automation features.Exceptional problem-solving skills and attention to detail


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