Head/General Manager Operations
3 days ago
Overview:
IGT Solutions is seeking a General Manager Operations (BPO) to oversee and manage the company’s CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in banking/cards operations, a strategic mindset, and a strong track record of achieving operational excellence and will be responsible for ensuring the overall efficiency, profitability, and growth of the organization, while developing and implementing effective operational strategies and processes.
Responsibilities:
You will be responsible for overseeing and managing the overall operations of our banking/cards process.
Develop and implement operational strategies and processes that align with the organization’s goals and objectives for BPO operations, ensuring that they are efficient, effective, and meet client needs. Drive Continuous improvements and innovations to enhance quality, CSAT
Collaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visits
Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business
End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients
Position IGT Solutions as a major player in the customer services.
Monitor and evaluate key performance indicators, with a strong emphasis on P&L and EBITDA, making necessary adjustments to improve efficiency and profitability.
Oversee the daily operations of the company, ensuring that all departments are working effectively and efficiently.
Develop and maintain effective relationships with clients, suppliers, and stakeholders to ensure the smooth flow of operations.
Monitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.
Identify and mitigate risks that may negatively impact the organization’s operations.
Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.
Collaborate with other members of the executive team to develop and implement overall company strategies.
Ensure compliance with all regulatory requirements and standards.
Identify opportunities for growth and expansion and develop plans to capitalize on them.
Requirements:
Bachelor’s degree in business, operations management, or a related field; a master’s degree is preferred.
Overall 12+ years of experience with 8+ years of senior leadership experience in operations within the banking/cards industry.
In-depth knowledge of (banking/cards) operations, regulations, and industry best practices
Demonstrated ability to develop and implement effective operational strategies and processes.
Strong leadership and management skills, with the ability to lead and inspire teams.
Excellent communication, interpersonal, and negotiation skills.
Strong analytical and problem-solving skills.
Ability to work under pressure, handle multiple tasks, and meet deadlines.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
-
Operation Head
2 weeks ago
gurgaon, India RENTOGREEN Full timeLocation: Gurgaon, IndiaExperience Level: 5+ years in operations management or a similar leadership roleIndustry: Sustainable Landscaping / Environmental Services / Green TechAbout Us:At RENTOGREEN , we are on a mission to transform urban spaces into sustainable havens. We blend innovative technology with eco-friendly practices to offer landscaping...
-
Operation Head
2 weeks ago
Gurgaon, India RENTOGREEN Full timeLocation:Gurgaon, IndiaExperience Level:5+ years in operations management or a similar leadership roleIndustry:Sustainable Landscaping / Environmental Services / Green TechAbout Us:AtRENTOGREEN , we are on a mission to transform urban spaces into sustainable havens. We blend innovative technology with eco-friendly practices to offer landscaping solutions...
-
Sr. Manager Operations
2 weeks ago
gurgaon, India TÜV SÜD Full timePosition: Sr. Manager Operations / Regional Head - BDLocation: Gurugram, Haryana, IndiaPosition SummaryPerson should have exposure of dealing Corporate planner and office of target companies mainly in Oil and gas and Chemical sector; PMC engineering team, investor planner, EPC tender team & off course relation to top management of all unitsHaving detail...
-
Global Command Center Operator
2 weeks ago
gurgaon, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...
-
Global Command Center Operator
2 weeks ago
Gurgaon, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...
-
Manager Finance
2 weeks ago
Gurgaon, India VARITE INC Full timeVARITEhas a definite spirit. A spirit that derives from the promise of what we do that comes with knowing our services are helping businesses implement their technology initiatives. At VARITE, we provide contract and permanent staffing services toFortune 100companies in theUSA, UK, Canada, and India.VARITE has ranked #124 in the Entrepreneur Magazine’s HOT...
-
Global Command Center Operator
2 weeks ago
Gurgaon, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...
-
LifeWall - City Head - Business Operations
3 weeks ago
Gurgaon, India LifeWall Greentech Pvt Ltd Full timePosition: City HeadLocation: New DelhiReports to: FounderEmployment Type: Full-TimeOverview: We are seeking a dynamic and results-oriented City Head to lead our operations in [City]. As the City Head, you will be responsible for overseeing the entire business operations within the city, driving growth, and ensuring that monthly targets are met. You will play...
-
Senior General Manager
2 weeks ago
gurgaon, India TÜV SÜD Full timePosition : Senior General Manager - BD/OperationLocation : Gurgaon/Noida/Pune/Bangalore (Any prefer location)Position SummaryPerson should have exposure of dealing corporate planner and office of target companies mainly in Oil and gas and Chemical sector, PMC engineering team, investor planner, EPC tender team & off course relation to top management of all...
-
General Manager
4 months ago
gurgaon, India 32nd Full timeAbout 32NDEstablished in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32ND is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...
-
General Manager
4 months ago
Gurgaon, India 32nd Full timeAbout 32NDEstablished in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32ND is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...
-
Head Pastry Chef
12 hours ago
gurgaon, India Torte Full timeJob Title : Head Pastry Chef - Experiential Dessert Bar Location : Gurgaon, India Company Description : Torte is a renowned establishment known for its commitment to culinary excellence. With our expansion, we are launching an exciting new experiential dessert bar in Gurgaon, dedicated to providing unique and unforgettable dining experiences. Our...
-
General Manager Banking Operations
2 weeks ago
Gurgaon, India IGT Solutions Full timeLocation: GurgaonEmployment type: PermanentJob type: Full timeIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and...
-
Group Head
4 months ago
gurgaon, India Mediabrands Full timeAccount Management :Group Head Seniority Level: Senior Level (6-8Years) Job Function : Advertising, Client Servicing Employment Type: Full Time Job description Position Summary An Associate Group Head/Group Head would look into the day-to-day needs of an account and also ensure the long-term stability and growth of the relationship and revenue along...
-
Group Head
13 hours ago
gurgaon, India Mediabrands Full timeAccount Management :Group Head Seniority Level: Senior Level (6-8Years)Job Function: Advertising, Client ServicingEmployment Type: Full TimeJob descriptionPosition SummaryAn Associate Group Head/Group Head would look into the day-to-day needs of an account and also ensure the long-term stability and growth of the relationship and revenue along with the...
-
Head Pastry Chef
4 months ago
gurgaon, India Torte Full timeJob Title : Head Pastry Chef - Experiential Dessert BarLocation : Gurgaon, IndiaCompany Description :Torte is a renowned establishment known for its commitment to culinary excellence. With our expansion, we are launching an exciting new experiential dessert bar in Gurgaon, dedicated to providing unique and unforgettable dining experiences. Our offerings...
-
General Manager
2 weeks ago
gurgaon, India Olam Agri Full timeOlam Agri ~ A differentiated, and market leading global agri-business focused on high-growth end consumption markets.Our food, feed, fibre, agri-industrials & ag-services capabilities span 30+ countries, and we participate in global food and agri-trade flows, working with farmers and customers to connect local origins and global destinations. With a global...
-
Finance Head
2 weeks ago
gurgaon, India IA Meetings Full timeLocation – Gurgaon, IndiaReporting to – Chief Executive OfficerAbout IA MeetingsIA Meetings, an event management company is a team of committed, innovative, customer focused and experienced professionals. We consistently deliver customised, cost-effective and long-term solutions to exceed our customer’s benchmarks of excellence. We integrate our best...
-
Head of Human Resources
2 weeks ago
gurgaon, India Masters' Union Full timeJob Title: Head Human ResourceJob Description:As the Head Human Resource, you will provide strategic direction to the organization from an HR perspective, focusing on employee engagement, employer branding, performance management, and supporting organizational growth. Your leadership will be instrumental in scaling the organization and managing attrition.Key...
-
Head of Design
2 weeks ago
gurgaon, India Burson Full timeBurson is looking for a Design Head for its Gurugram office. For this requirement we are looking for an individual who will be responsible for the work of a team of multi-disciplinary designers, and ensuring the delivery of high-quality creative materials.This person will have a position of responsibility and is expected to support the agency’s creative...
