Representative - Customer Service (From order processing/order management background)

1 week ago

mumbai, India CommScope Full time

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

We are looking out for a Representative - Customer Service to join our team in Mumbai

How You'll Help Us Connect the World:

Follow developed procedures pertinent to the effective and efficient operations of Customer Service department.

Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same.

Facilitate order management from order receipt through invoicing to the customer using a thorough understanding of supply chain capabilities and Current status.

Resolve customer’s order issues by using company process knowledge & skills.

Develop a thorough knowledge of all Enterprise products and their functionality and apply such knowledge to service internal and external customers, business partners, and sales organization.

Provide customers with product literature and documentation when necessary or appropriate.

Report and manage daily reports and metrics.

Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties.

Provide support and back up assistance to peers.

Communicate with the internal teams on order scheduling & potential scheduling issues.

Set customer expectations and priorities for the supply chain (not just expedites).

Find opportunities to improve efficiency and enhance customer satisfaction and appreciations.

Perform other duties assigned and unassigned that are required by the needs of the business.

Support quality and warranty process as needed.

Guide customer to higher revenue and margin products, as appropriate.

Participate in ongoing product, process, and business skills training.

Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time.

Support and participate in overall business development activities of company.

Develop, update, and improve communication methods and tools.

Required Qualifications for Consideration:

1)Graduate with preferably 5+ years of relevant experience.

2) Experience in Order processing/Order management.

3) SAP (SD) module.

You Will Excite Us If You Have:

SAP (MM) experience is a good to have. Hands on experience in MS Office.

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