Customer Relationship Manager

3 days ago


Kukatpally, India BD STEELS PRIVATE LIMITED Full time

`Customer Relationship Manager (CRM) Female (Steel Industry)
Company: B.D. Steel Pvt Ltd
Location: Balanagar, Hyderabad
Position Type: Full-Time
Salary: 17, ,000/month
Benefits: ESIC, EPF

Key Requirements
Female candidates, age 35-40
Graduation required (any stream); preference for prior experience in manufacturing, trading, or industrial sector
Minimum 3 years experience in customer relationship or sales coordination roles
Excellent MS Office (Excel/Word) skills
Strong communications, follow-up, and negotiation ability

Job Responsibilities
Prepare and issue sales quotations as per client requirements
Follow up daily for order confirmations, dispatch status, and payment realization
Update and maintain accurate tracking sheets for repeat items and customer purchase patterns
Maintain and update records of enquiries, orders, payments, and client interactions
Address customer queries and complaints promptly and professionally
Coordinate with the sales, dispatch, and accounts team for seamless order processing
Prepare weekly/monthly MIS reports for management review
Identify and escalate priority issues as needed
Contribute to customer retention by delivering excellent service

Additional Qualities
High attention to detail and organizational skills
Ability to multi-task and manage priorities independently
Positive, customer-centric attitude

What We Offer
Fixed salary with statutory benefits (ESIC, EPF)
Long-term growth in a stable steel manufacturing and trading environment
Professional and supportive team culture

Interested candidates can apply with their updated resume and recent photograph.



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