Desktop support engineer

1 week ago

Ahmedabad, India ThoughtSol Infotech Ltd. Full time

Job Title: Deskstop Support Engineer Location: Delhi Job Type: Full-Time Job Summary: - We are looking for an experienced IT Support Engineer to be deployed at a client site to provide end-user IT support with a focus on VIP user assistance, proactive device readiness, and basic server knowledge. The ideal candidate should be customer-focused, technically proficient, and capable of working independently in a dynamic enterprise environment. Key Responsibilities: 1. Technical Support: o Provide onsite IT support for end-users, with special attention to VIPs and senior executives. o Offer Level 1/2 technical support for desktops, laptops, mobile devices, and peripherals. 2. System Management: o Proactively prepare and maintain IT equipment on the floor, ensuring devices are updated and ready for deployment o Assist with basic server-related tasks, such as user account creation, password resets, and basic troubleshooting (Active Directory, File Servers, etc.) 3. Incident and Problem Management: o Handle hardware installations, upgrades, and imaging of devices using standard tools and processes. 4. Asset Management: o Manage IT asset inventory and update records as needed. o Liaise with remote support teams and escalate issues as necessary. 6. Security and Compliance: o Ensure adherence to organizational security policies and practices. o Identify and report potential security risks. Qualifications and Skills: o Comp TIA A+, Microsoft MCP, or equivalent certification. o 2–4 years of experience in an onsite IT support role. o Experience in a managed service or client-facing IT environment. o Knowledge of ITIL processes. o Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. o Familiarity with Active Directory, file and print services, and remote desktop support. o Excellent troubleshooting and communication skills. o Experience supporting executive/VIP users. o Ability to work proactively with minimal supervision. o Strong organizational and time-management skills. • Technical Skills: o Comp TIA A+, Microsoft MCP, or equivalent certification. o Experience in a managed service or client-facing IT environment. o Knowledge of ITIL processes. • Work Environment: o This position is based full-time at the client’s premises. o Occasional extended hours may be required for special projects or VIP support. • Soft Skills: o Excellent verbal and written communication skills. o Strong organizational and multitasking abilities. o Customer-oriented mindset and problem-solving skills.

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