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Service Now Developer
3 months ago
Service Now developer
Remote
Roles & Responsibilities:
Take direction from Sr Developer and collaborate with project team Process Lead to implement changes specific to APAC, investigate potential solutions to issues, complete configuration, coding and testing to complete below deliverables
Changes as identified by client in the new capabilities list to include but not limited to:
Set up operational requests (P2P) catalogs for internal users and mailboxes for suppliers
Establish country and language rules/conditions and field mapping Configure the CSM Portal entitlement and languages
Set up virtual agent and live agent
Establish escalation and SLA set up
Set up assignment groups based on associated ticket categories
Update regional tables to automatically map region and language information to relevant fields for reporting purposes and adapt APAC to the global reporting system to track and analyze ticket activity.
Check and adjust ServiceNow connection with Chatbot
Ensure/enable language capability
