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Telemarketing Executive
3 months ago
- Creating achievable sales goals that grow progressively larger over time.
- Informing staff of individual and overall sales targets to promote accountability within the team.
- Assigning shifts in accordance with the target market's availability.
- Updating customers' details on our database, and then sharing this information with staff.
- Tending to highly technical or serious questions and complaints.
- Training new hires and monitoring current staff to ensure consistency in performance.
- Freeing the workplace from noise and other interruptions that could distract staff and clients.
- Performing regular checks on telephone connections to ensure that these work perfectly.
- Reporting on salient achievements and impediments.
- High school diploma or equivalent.
- Completion of a marketing-related training program is ideal.
- Experience as a telemarketing executive within the industry.
- Considerable experience as a telemarketer prior to your promotion.
- Knowledge of all pertinent consumer rights and responsibilities.
- Excellent communication, both written and verbal.
- Ability to conceptualize, communicate, and fulfill visions.
- Top-notch leadership, mentorship, and capacity development abilities.
- Capacity to remain respectful, particularly when speaking to disgruntled customers.