Contact Center Agent

4 weeks ago


india dirk-recruitment Full time
Job Description
***REMOTE WERKEN IN GRIEKENLAND***
Ergens in deze bruisende wereld, zet één van de grootste bedrijven zich in voor het bieden van on-site services, voordelen- en beloningen diensten, persoonlijke en thuiszorgdiensten.
Ze bieden geïntegreerde oplossingen die een scala aan werk- en leefomgevingen bestrijken en beschikbaar zijn voor klantsegmenten, waaronder zakelijke, gezondheidszorg, onderwijs, defensie, afgelegen locaties, justitie diensten, ouderenzorg, en sport- en vrijetijdsactiviteiten.
Opgericht door een visionair in 1966 en gevestigd in het hart van Frankrijk, staat dit bedrijf symbool voor innovatie en toewijding aan het verbeteren van levenskwaliteit.
En nu zoeken ze jou om hun Contact Center afdeling te versterken
Het verlenen van klantenservice diensten voor twee producten:
   - Voucher voor diensten - gebruikt voor schoonmaak, boodschappen doen, vervoer voor mensen met
     een beperking.
   - Kaart  - (maaltijdcheques en restaurantbonnen) / Elektronische vouchers voor het kopen van
      verschillende producten (Ecopass, Lunchpas, Sport- en Cultuurpas, Consumptiepas,
     Geschenkkaarten)
Je gaat inkomende oproepen en e-mails over het gebruik van vouchers, bestellingen,  terugbetaling en uitwisseling beantwoorden;
  • Je geeft uitleg aan klanten over de procedure met verlopen vouchers;
  • Je gaat klanten begeleiden bij het inlogproces als ze daar moeite mee hebben;
  • Je helpt klanten bij wijziging van persoonlijke gegevens;
  • Je zult klanten helpen bij het bestellen van nieuwe kaarten/vouchers;
  • Je helpt klanten bij bestellingen die niet zijn aangekomen;
  • Je ondersteund de klant die heeft betaald maar geen cheques heeft ontvangen;
  • Je helpt de klant met een verzoek om fiscale certificaten voor belastingen;
  • Je gaat  informatie verstrekken over de wettelijke voorwaarden voor het gebruik van vouchers.

Vereisten
  • Middelbare school diploma;
  • Referenties van vorige werkgevers;
Vereiste ervaring op het gebied van:
  • Ervaring aan de telefoon met klantenservice is een pluspunt.
  • Ervaring in de zorgsector is een pluspunt.
Vereiste talen:
  • Nederlands - moedertaal, zonder accent
  • Frans - moedertaal, zonder accent
  • Engels - communicatieniveau
Emotionele competenties:
  • Inlevingsvermogen - in staat zijn om zich in de schoenen van de klant te plaatsen. Toont respect en mededogen.
  • Stressmanagement (werkt goed en blijft gefocust en kalm onder druk en een hoge werkdruk)
  • Positief denken (glimlach - enthousiast)
  • Zelfvertrouwen (niet aarzelend, zelfverzekerd zijn in de eigen capaciteiten op een positieve manier)
Taakgerichte competenties:
  • Productiviteit (in staat zijn om een grote hoeveelheid werk (taken) in korte tijd uit te voeren terwijl de vereiste kwaliteitsnormen worden gerespecteerd)
  • Gerichtheid op resultaat (gericht op het behalen van resultaten en doelstellingen)
  • Flexibiliteit (gemakkelijk aanpassen aan veranderingen, nieuwe beleidsregels en procedures, open staan voor feedback en meerdere taken tegelijkertijd beheren)

Requirements
Vloeiend Nederlands sprekend en goed Engels (B2); Minimaal MBO Diploma; Bereidheid om 40 uur in shifts te werken; Dat je een VOG aanvraagt en deelt met de werkgever; Jij minimaal een jaar in Portugal wilt wonen en werken; 10 dagen training volgen (betaald).

  • india SA Technologies Full time

    Job Description Role: IT Call Center Agent-1298 Estimated Duration: 6+ months Location: Phoenix, AZ Position Description     The Client is seeking an Information Technology (IT) Call Center Agent to provide support for internal and external customers. This position will report to a high-volume call center environment as the initial point of contact and...


  • India Orange Business Full time

    **About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio **Design & **BUILT**: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance...


  • india Staff Domain Pty Ltd South Africa Full time

    Job Description We provide the technology needed to support the shift towards shared modes of transport. Our integrated bus and carpool platforms solve the challenge of dynamically matching people and vehicles in a way that is convenient and efficient. We are a global business supporting some of the world’s largest corporations and transit agencies. Come...

  • Call Center Agent

    2 weeks ago


    india Classic Vision Care Full time

    Our Vision is: "Love people for who they are and help guide them to clarity." The Role We are a standby call center for an Insurance Company. In the event of a disaster, we need 7 competent, experienced inbound customer service call center agents. Typical Day includes(example): Mon-Tue-Thur-Fri - 11 am - 7 pm, Lunch 3 PM - 4 PM Wed - 1 pm to 7 pm, Lunch 5...


  • india SA Technologies Full time

    Job Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description     Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries....

  • Call Center Agent

    2 weeks ago


    india 24 Hours Group Full time

    Job Description This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound...


  • india ADEREN Full time

    Job Description BUSCAMOS :  Ingeniero de Software Contact Center - GenesysProfesional con experiencia de al menos 3 años como Ingeniero de Software de Contact Center. EEXPERIENCIA & SKILLS   OBLIGATORIOS ● Experiencia en desarrollo usando Java● Experiencia comprobada en integraciones multicanal y bots aplicados en los diferentes canales (Chat,...


  • india Vision India Services Pvt. Ltd. Full time

    Job Title:-  Team Leader Age :-18-35 Experience:- 1-2 Years  Location  - Manipur Salary - 14000/- Qualification  - Graduation Pass ❖ Roles and Responsibility: - 1. Over-looking the day-to-day Samvad Kendra (call center) operation. 2. Setting clear team goals and set deadlines for the same. 3. Monitoring the Team...

  • Call Center Trainer

    1 week ago


    india Upgrade Full time

    Job Description About us:We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist,...

  • Call Center Trainer

    6 days ago


    india Upgrade Full time

    Job Description About us:We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist, you will...


  • india 24 Hours Group Full time

    Job Description This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.   1.  Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2.  Identify the needs of the client and find a solution to them. 3.  Answering inbound calls, converting...


  • Anywhere in India/Multiple Locations Ensemble Heath Partner Full time

    Job Description : Senior Telephony Engineer - Five9 Contact Center Position Overview : We are seeking a skilled and experienced Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing Five9 Contact Center solutions, Five9 Analytics and API integration. As a Telephony Engineer, you will play a crucial role...

  • Calling Agent

    18 hours ago


    India Scripbox Advisors Full time

    Calling Agent is a person who provides assistance to customers via calls. Their primary role is to address customer issues and resolve them in a timely and efficient manner. **Qualification for Calling Agent**: - 2 or more years experience in the contact centre and preferably in the wealth management industry - Bachelor’s degree (or equivalent) -...

  • Reservations Agent

    2 months ago


    india Six Senses Fort Barwara Full time

    Scope of Work : As Reservation Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability,...

  • Estate Agent

    2 weeks ago


    india Fine & Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Guildford, Farnham, Aldershot, Camberley, Woking Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the premium housing market in Guildford and surrounding areas. What you do: Focusing solely on...

  • Support Agent

    51 minutes ago


    India HackerOne Full time

    Based in APAC (India) **Position Summary** - Support Agents handle inquiries from external and internal stakeholders through a support portal, providing essential and high-quality assistance to all HackerOne Users. **Mission of the Support Team at HackerOne** - Provide world-class support through listening to & educating users. We strengthen the HackerOne...


  • india Happie Hire Full time

    Must have: Should be from bank's contact center ops Must have worked in Banking process and handled cards division Team Manager’s repertoire of roles and responsibility include:   1.   Manage teams of e-mail officers and Team Leaders on various parameters including, attendance, adherence, accuracy, productivity, quality, Score Card....


  • india Exasoft Full time

    We are hiring for one of our IT services and IT Consulting client in Singapore. Roles : Support day-to-day IT operations – production issue resolution. Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream. Analyze issue raised by users or reported by monitoring system. Perform impact analysis and...


  • India Exasoft Full time

    We are hiring for one of our IT services and IT Consulting client in Singapore.Roles:Support day-to-day IT operations – production issue resolution.Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.Analyze issue raised by users or reported by monitoring system.Perform impact analysis and...

  • Purchasing Agent

    5 days ago


    india Future Tech Enterprise, Inc. Full time

    We have an entry-level opening for a purchasing agent who will work quickly and efficiently reviewing and categorizing departmental emails. This is a full-time, India-based,   Remote position with work hours that will align with the US Eastern time zone business hours. 5:30p - 2:30a India Standard time The responsibilities of the position include: Checking...