Content Moderation Associate

4 days ago

bangalore, India G2 Full time

About The Role

G2 is looking for a motivated, creative Associate to join our Review Quality team in ensuring the quality of G2’s user-generated content remains at our expected standard. This function is critical to the success of G2, as the UGC being reviewed is the core data that powers G2’s marketplace and insights. The role involves executing processes to ensure we meet our quality standards of user-generated content submitted to G2, including identifying and removing fraudulent posts and users. The Review Quality team members work together with the broader Product Research & Development department; the team also partners with G2’s Marketing, CS and Sales teams to champion G2’s customer and user experiences.

In This Role, You Will: 

Moderate text review submissions to ensure quality of G2 website content using a standardized operating procedure and deliver consistently against daily operations goals Strive and maintain the highest level of decision quality Communicate bugs and other technical issues across teams and with the correct stakeholders Proactively problem-solve with other moderators and extended teammates Moderate and audit a variety of additional user-generated content types against established guidelines when required Review reported content within agreed SLA times and quality standards Investigate and resolve spam and fraud inquiries with accuracy, empathy, and speed Respond to support inquiries, communicating with internal and external customers if required Relay expert knowledge of the G2 platform to users in an easy-to-digest way Adapt quickly to evolving tools and processes Work on ad hoc projects as needed, supporting broader G2 Product R&D projects

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

0 - 3 years of experience in content moderation or general operations in tech industry Fresh graduates with exceptional analytical ability, attention to detail, and good reading comprehension are also encouraged to apply Strong understanding and zeal of internet search techniques and data scraping Natural tendency to dive deep and use data points to make decisions on tasks

What Can Help Your Application Stand Out:

Good understanding of process efficiency and performance ownership Adaptable to shifting business needs and is willing to contribute above and beyond during critical times Able to work independently and deliver consistently with periodic supervision Strive even at times of monotonous work and have a knack to learn and explore in such a setting Good communication skills

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO.

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