Healthcare Customer Service Teammate

3 weeks ago

Lucknow, India TaskUs Full time

Company Description

TaskUs is a unique Business Process Outsourcing (BPO) company that excels in leveraging technology and data to meet the needs of its clients. We specialize in Digital CX, Trust & Safety, AI Services, Risk & Response, Consulting, and more. Our team is dedicated to safeguarding the interests of our partners and driving their long-term success through innovative solutions powered by highly skilled professionals. TaskUs collaborates with the world's most inventive and disruptive brands to ensure they not only protect critical assets but also thrive in a rapidly evolving marketplace.

Role Description

This is a full-time on-site role for a Healthcare Customer Service Teammate located in Sadar. The Healthcare Customer Service Teammate will be responsible for assisting customers with inquiries, resolving issues, and providing information about healthcare products and services. Daily tasks include handling phone calls, emails, and chat communications, ensuring customer satisfaction, and maintaining detailed records of customer interactions. The role demands strong communication skills, empathy, and the ability to work effectively as part of a team.

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving and critical-thinking abilities
  • Experience in customer service, preferably in the healthcare industry
  • Proficiency in handling phone calls, emails, and chat communications
  • Ability to multi-task and manage time effectively
  • Empathy and strong interpersonal skills
  • High school diploma or equivalent; some college or a degree in a related field is a plus
  • Familiarity with healthcare products and services is advantageous

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