Quality Control Executive

1 month ago


Vadodara, India Asian Hires Full time

REPORTING RELATIONSHIP

POSITION REPORTS TO: QUALITY TEAM LEAD

DEPARTMENT: OPERATIONS

POSITION LOCATION: VADODARA, INDIA


POSITION SUMMARY

The quality Control Executive oversees all aspects of an organization's quality control function. Ensures process

meets corporate standards of industry/organization, Quality Control Executive develops procedures for testing

of final product and makes decisions regarding the issuance of recall notices. They also monitor the workflow

and performance of employees, addressing concerns and issues should they arise. Moreover, quality control

encourages the employees to reach goals, all while implementing the company's standards and regulations.


JOB RESPONSIBILITIES

• Quality Controls Executive will be responsible for reviewing a sample of cases completed by the

operations team.

• Ensure that feedback is delivered on time and seamless dashboard reporting daily. Collate and

distribute the results from the QC Scores to provide management and external stakeholders

oversight

• Investigate error trends, and discuss with operations to assist in the improvement of quality

rates

• Deliver all error feedback to respective advisors for all the errors reported each day.

• Develop process maps and supporting metrics to quantify operational gaps.

• Work with the Quality team lead/Operations Manager to plan. and provide support to enable

performance improvement for advisors with high defect rates.

• Complete all QC checks for the day as per defined procedures

• Exposure to understanding & prepare high-level dashboards with proficiency in Excel &

PowerPoint

• Proven experience in an operations and or assurance role


KNOWLEDGE, SKILLS, ABILITIES

Technical skills required:

• Should know 7 quality tools

• Effective communication, including questioning skills

• MS Office Applications proficiency (Outlook, Excel, Word & PowerPoint)

• Excellent organizational and planning skills

Behavioral skills required:

• Ability to work independently or as part of a team

• Ability to comprehend a given set of instructions and apply the same for day-to-day transaction processing

• Ability to understand, interpret, and communicate with data

• Time Management

• Decision-Making

• Problem Solving


Experience - Mention number of years of relevant experience absolutely required for this role:

• 1-2 years of experience in outsourcing, customer service industry, corporate, and KPO.

• 1+ years of experience in the field of Quality & Customer Service.

Training - Describe various technical training which are critical to perform this role effectively, eg: Excel,

Project Management etc:

• Excel Skills -Pivot, VLOOKUP/Xlookup, Text to Column, Data Validation and segregation, 7 Qc tools, and

presentation skills.

Training - Describe the various soft skills training required to perform this role effectively, eg: Communication

Skills etc.

• Email & Call Etiquette, presentation skills.

Education and Qualifications - Mention minimum education qualification required:

• Graduation (Bachelor) in any discipline stream.



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