Quality Control Executive
6 months ago
The quality Control Executive oversees all aspects of an organization's quality control function. Ensures process meets corporate standards of industry/organization, Quality Control Executive develops procedures for testing of final product and makes decisions regarding the issuance of recall notices. They also monitor the workflow and performance of employees, addressing concerns and issues should they arise. Moreover, quality control encourages the employees to reach goals, all while implementing the company's standards and regulations.
**Responsibilities**:
- Quality Controls Executive will be responsible for reviewing a sample of cases completed by the operations team.
- Ensure that feedback is delivered on time and seamless dashboard reporting daily.
- Collate and distribute the results from the QC Scores to provide management and external stakeholders oversight.
- Investigate error trends, and discuss with operations to assist in the improvement of quality rates.
- Deliver all error feedback to respective advisors for all the errors reported each day.
- Develop process maps and supporting metrics to quantify operational gaps.
- Work with the Quality team lead/Operations Manager to plan. and provide support to enable performance improvement for advisors with high defect rates.
- Complete all QC checks for the day as per defined procedures.
- Exposure to understanding & prepare high-level dashboards with proficiency in Excel & PowerPointProven experience in an Operations and or assurance role.
**Requirements / Skills**:
- Graduation (Bachelors) degree from the authorized universities.
- 1-2 years of experience in outsourcing,customer service industry, corporate, and KPO.
- 1+ years of experience in the field of Quality & Customer Service.
- Advanced Excel skills: X-Lookup, Pivot Table, Conditional Formatting, Data Validation, Charts, Index etc.
- Working knowledge of Microsoft Outlook.
**Salary**: ₹200,000.00 - ₹360,000.00 per year
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 08109232356
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