Assistant Branch Manager

3 weeks ago

dibrugarh, India MyTravaly Worldwide Travel Technology Private Limited Full time

Job Summary: As the Assistant Branch Manager of MyTravaly Local Office you will be responsible for overseeing the daily operations of the office and ensuring that the branch meets its targets and goals. You will be responsible for managing a team of business development and customer service executives building relationships with local vendors and partners and ensuring that customers receive highquality service.

Responsibilities:

  • Manage and supervise a team of business development customer service executives and guest relationship executives providing training and support as needed.
  • Develop and implement operational sales ticket resolving strategies to achieve branch targets and goals.
  • Build relationships with local vendors and partners to expand the companys network and offerings.
  • Ensure that customers receive highquality service by overseeing the customer service team and resolving customer complaints and issues.
  • Monitor and analyze branch performance and financial reports identifying areas for improvement and implementing solutions.
  • Ensure compliance with company policies and procedures as well as local regulations and laws.
  • Manage inventory supplies and equipment to ensure that the branch operates efficiently and effectively.
  • Develop and maintain positive relationships with key stakeholders including customers vendors and local community members.
  • Participate in companywide meetings and training sessions to stay uptodate on company policies procedures and best practices.
  • Complete other duties and projects as assigned by senior management.
Shift Timing:
3pm to 11pm.
Requirements
  • Bachelors/Post graduation degree in business administration marketing or related field.
  • Proven experience as a branch manager or similar role in the travel or hospitality industry.
  • Strong leadership and communication skills with the ability to motivate and manage a team effectively.
  • Excellent customer service and interpersonal skills.
  • Ability to develop and implement sales strategies and achieve targets and goals.
  • Knowledge of local regulations and laws related to the travel and hospitality industry.
  • Ability to analyze financial reports and make datadriven decisions.
  • Proficient in Microsoft Office and customer relationship management (CRM) software.
  • Ability to work independently and as part of a team in a fastpaced environment.
  • Strong organizational and time management skills.

Benefits Incentives Yearly bonus Health Insurance
Higher secondary/Graduation / Post Graduation Must have language proficiency: English, Hindi 1+ years experience Must possess strong customer service skills Excellent written and verbal communication Must have good negotiation skills Must be able to create good presentations Must have excellent interpersonal skills Must be detail oriented and an active listener Ability to work under pressure Salary - 10k to 15k

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