Customer Service Engineer

3 weeks ago


Visakhapatnam, India Siemens Full time

Key Responsibilities

  • Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision

  • Communicating and accept all operative advices from the Customer Care Center.

  • Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility

  • Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues

  • Inform Regional Service Center on all escalation issues

  • Report any customer complaints with proper documentation to the CCC

  • Ensure the proper use of tool & test equipment and report the usage on any related service report.

  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

  • Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services

  • All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.


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