Remote Customer Service Executive Job at Arcatron Mobility Private Limited

14 hours ago

Pacific Remote Islands Marine National Monument, India CollegeSearch Full time
About the Job

We are looking for two dynamic and customer-oriented professionals to join our team as customer experience & review management executives. The primary responsibility of this role is to engage with customers post-purchase to collect product reviews and feedback across online marketplaces like Amazon, Flipkart, and Google, while also managing buyer communications through marketplace platforms.
This role is crucial in shaping the brand's online reputation and improving product credibility through authentic and high-quality customer reviews.

Key responsibilities:

  1. Proactively reach out to customers post-purchase via call, message, or email to collect reviews for our products on Amazon, Flipkart, Google, and other platforms.
  2. Persuade customers to leave positive product reviews and guide them through the review submission process.
  3. Monitor and respond to messages in Amazon Buyer-Seller Messaging, ensuring timely, professional, and courteous replies.
  4. Handle negative customer experiences with empathy and escalate unresolved issues to relevant teams.
  5. Manage Amazon Feedback Manager and Google Review Feedback dashboard regularly to analyze and act on customer sentiments.
  6. Track and maintain review outreach logs using internal tools or Excel/CRM systems.
  7. Work closely with the customer support and product teams to understand recurring issues or praise from customer feedback.
  8. Suggest improvements to outreach scripts and call quality for better review conversion.
  9. Report daily/weekly progress on outreach metrics, review conversion rate, and customer sentiment trends.

Required Skills and Experience:

  1. 1–3 years of experience in customer engagement, preferably focused on collecting product reviews and managing post-purchase communication.
  2. Hands-on experience with Amazon Buyer Messages, Amazon Feedback Manager,
  3. Strong communication skills in English and Hindi (or relevant regional languages).
  4. Customer-first mindset with the ability to handle both positive and negative conversations with empathy and professionalism.
  5. Basic knowledge of Excel or Google Sheets for tracking communication and performance.
  6. Experience working in ecommerce, D2C, or marketplace environments is a plus.

Preferred Qualifications:

  1. Bachelor's degree in business, marketing, communications, or related field.
  2. Experience working in a product-based company in the health, wellness, fitness, electronics, or lifestyle category.

What We Offer:

  1. Competitive salary and performance-based incentives.
  2. Opportunity to work with a fast-growing brand with a strong online presence.
  3. Collaborative work culture and opportunities to grow within the organization.

  • Customer Service Intern

    12 hours ago

    Pacific Remote Islands Marine National Monument, India Arcatron Mobility Private Limited Full time

    About usFrido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to...

  • Remote Transcription Expert Job at Graveiens Eduservices Private Limited

    11 hours ago

    Pacific Remote Islands Marine National Monument, India CollegeSearch Full time

    About the Job As a Transcription Expert at Graveiens Eduservices Private Limited, you will have the opportunity to showcase your proficiency in Hindi, Kannada, and Telugu languages while providing high-quality transcription services. Your role will be crucial in ensuring accurate and timely delivery of transcribed content in multiple languages. Key...

  • Remote Telugu Audio Transcriptionist Job at Graveiens Eduservices Private Limited

    12 hours ago

    Pacific Remote Islands Marine National Monument, India CollegeSearch Full time

    About the Job Are you fluent in Telugu and have a knack for transcription? We are looking for a talented Telugu audio transcriptionist to join our team at Graveiens Eduservices Private Limited. As a transcriptionist, you will play a crucial role in converting audio recordings into written text accurately and efficiently. Key Responsibilities: Transcribe...

  • Remote Business Development Associate Job at Tradeviser OPC Private Limited

    11 hours ago

    Pacific Remote Islands Marine National Monument, India CollegeSearch Full time

    About the Job As a Business Development Associate at Tradeviser OPC Private Limited, you will play a crucial role in driving our sales growth and expanding our market presence. Your proficiency in English and Hindi and any additional languages, both spoken and written, will be essential in communicating with our diverse client base. Your knowledge and...

  • Remote Customer Service Executive Job at Arcatron Mobility Private Limited

    2 weeks ago

    Remote, India CollegeSearch Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the JobWe are looking for two dynamic and customer-oriented professionals to join our team as customer experience & review management executives. The primary responsibility of this role is to engage with customers post-purchase to collect product reviews and feedback across online marketplaces like Amazon, Flipkart, and Google, while also managing...

  • Customer Support Executive – UK Process

    11 hours ago

    Pacific Remote Islands Marine National Monument, India POSGuru Private Limited Full time

    About the Role:POSGuru Private Limited is looking for an experienced and empathetic Customer Support Executive to handle our UK-based clients. This is a full night shift, work-from-home role, ideal for someone with excellent communication skills and a neutral or UK-accented English. You will be responsible for order management, resolving customer queries,...

  • Customer Service Intern

    1 week ago

    Remote, India Arcatron Mobility Private Limited Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    About usFrido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to...

  • Remote Sales Executive Job at Rajarshi Developers Private Limited

    12 hours ago

    Pacific Remote Islands Marine National Monument, India CollegeSearch Full time

    About the Job Key Responsibilities: Generate leads through various channels (e.g., referrals, online marketing, cold calling) Build and maintain relationships with clients, prospects, and industry partners Conduct property viewings, presentations, and negotiations Meet and exceed monthly/quarterly sales targets Stay up-to-date with market trends,...

  • Remote Customer Service Agent

    13 hours ago

    Pacific Remote Islands Marine National Monument, India InvenTel Full time

    Job Title: Customer Service Agent Location: Remote Language: English Working Days: Monday through Friday Working Hours: 8:30 AM - 5:30 PM Eastern Standard Time (EST) About the Role: We're seeking a dedicated Remote Customer Service Agent to become an integral part of our virtual call center team. Your mission will be to deliver outstanding customer service...

  • Customer Service Associate

    13 hours ago

    Pacific Remote Islands Marine National Monument, India INNOVFIX PRIVATE LIMITED Full time

    Job Title: Customer Support Executive (Kannada) – FemaleLocation: Work From Home (India)Type: Full-time Responsibilities Answer customer queries via WhatsApp, calls, chat, or email (Kannada). Record issues and updates in simple reports (Google Sheets/Docs). Resolve basic account, payment, and app-usage questions; escalate when needed. Meet response and...