Sales Support Specialist

5 days ago


Navi Mumbai, India Jio Full time
Sales SupportJob Description:We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.Provide troubleshooting assistance for customer orders, account statuses and relevant problemsProvide data and guides to help the sales teamDevelop and monitor performance indicatorsManage sales tracking tools and report on important information.Keep record of sales trendsLiaise with account managers to develop specific sales strategies.Stay up to date with new product and feature launches and ensure sales team is on boardReview pending orders and specific customers requests to ensure excellent customer service and customer experience.Suggest sales process improvements.Experience/Qualification:1-3 years of experience in Sales SupportBachelors in marketing/ Bachelor'sKey skillsProven work experience as a Sales support specialist or Sales support associateHands on experience with ERP and CRM systemsProficiency with MS Office Suite, particularly MS ExcelIn-depth understanding of sales principles and customer service practicesExcellent communication skillsAnalytical and multitasking skillsTeamwork and motivational skills



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