Sales Support Specialist
6 days ago
Sales Support
Job Description:
We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information.
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies.
- Stay up to date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
- Suggest sales process improvements.
Experience/Qualification:
1-3 years of experience in Sales Support
Bachelors in marketing/ Bachelor's
Key skills
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
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