Customer Success Manager

6 days ago


kolkata, India SCHNEIDER ELECTRIC IT BUSINESS INDIA PRIVATE LIMITED Full time

Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved , and promote/support additional value from our extensive line of solutions.

Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew . Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn . Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner.

Activities & Ares of Responsibility includes -

Serve as the primary point of accountability for assigned clients for Digital recurring services.

Advise and develop client vision, clearly define desired business outcomes and create a success plan .

Be in charge of renewal & limit churn rate

Identify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH)

Provide regular customer updates, data insights , performance / issue trends (QBRs, etc.)

Build out and track standard Customer Health Score Metrics

Build, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption

Ensure data quality of information captured in the contract for a smooth execution and renewal

Ensure in particular that the entitled Installed Base is 100% attached to contract , at contract start or renewal, and during contract lifecycle

Provide a feedback loop on potential offer improvements, based on customer adoption & direct input

Identify users’ of SE Digital services offers & secure customer satisfaction.

Drive usage and help accelerate customer value for each product/service

Ensure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order)

Share and implement best practices to drive up realization of outcomes

Main interactions -

• Sales closes the deal and hands off to Customer Success in the LAND phase,

• FS, IOT integration Mgr and CSH support in the Set-up and Onboarding in the ADOPT phase,

• Sales receives the opportunities detected by CSH and CSMs in the EXPAND phase

• Sales supports in the RENEW stage depending on customer needs and complexity


KPI's -

• Renewal Rate / Customer churn rate

• Product adoption rate

• Customer health score / Net Promoter Score (NPS)

• Upsell and cross-sell / Referrals / Conversion rate or trials


Qualifications - External

• Bachelor of Engineering degree preferred

• Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities

• Proficient computer experience in Microsoft Office Products + Salesforce

• High commitment to the company’s vision and values.

• Excellent analytical skills and attention to detail.

• Excellent communication skills both verbal and written.

• Effective working in team environment.

• Customer oriented, Nurturing, Farmer Characteristics

• Deep passion for making others successful

• Dynamic & entrepreneur



  • Kolkata, India EngageMyTalent HR Solutions LLP. Full time

    Serve as the primary point of contact for assigned school clients, building and maintaining strong relationships. • Understand customer requirements, objectives, and challenges to proactively address their needs. • Onboard new customers efficiently, ensuring a smooth transition onto our ERP platform. • Conduct regular check-ins with customers to review...


  • Kolkata, India EngageMyTalent HR Solutions LLP. Full time

    Job DescriptionServe as the primary point of contact for assigned school clients, building and maintaining strong relationships. • Understand customer requirements, objectives, and challenges to proactively address their needs. • Onboard new customers efficiently, ensuring a smooth transition onto our ERP platform. • Conduct regular check-ins with...


  • Kolkata, West Bengal, India EngageMyTalent HR Solutions LLP. Full time

    Job Description Serve as the primary point of contact for assigned school clients, building and maintaining strong relationships. Understand customer requirements, objectives, and challenges to proactively address their needs. Onboard new customers efficiently, ensuring a smooth transition onto our ERP platform. Conduct regular check-ins with customers to...


  • Kolkata, India SCHNEIDER ELECTRIC IT BUSINESS INDIA PRIVATE LIMITED Full time

    Lead and maintain theongoing client relationshipsfor recurring services, organize and managerecurring communicationof client performance, ensure our internal commitments are delivered with excellence, that the customeroutcomes are achieved , and promote/support additional value from our extensive line of solutions.Assist and manage the client relationship...


  • Kolkata, India SCHNEIDER ELECTRIC IT BUSINESS INDIA PRIVATE LIMITED Full time

    Lead and maintain theongoing client relationshipsfor recurring services, organize and managerecurring communicationof client performance, ensure our internal commitments are delivered with excellence, that the customeroutcomes are achieved , and promote/support additional value from our extensive line of solutions.Assist and manage the client relationship...


  • Kolkata, India SCHNEIDER ELECTRIC IT BUSINESS INDIA PRIVATE LIMITED Full time

    Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Assist and manage the client...


  • Kolkata, India SCHNEIDER ELECTRIC IT BUSINESS INDIA PRIVATE LIMITED Full time

    Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Assist and manage the client...


  • Kolkata, India EngageMyTalent HR Solutions LLP. Full time

    Serve as theprimary point of contact for assigned school clients building andmaintaining strong relationships.Understand customer requirements objectives and challenges toproactively address theirneeds.Onboard new customers efficiently ensuring a smooth transition ontoour ERP platform.Conduct regular checkins with customers to review usage addressconcerns...


  • kolkata, India EngageMyTalent HR Solutions LLP. Full time

    Serve as theprimary point of contact for assigned school clients building andmaintaining strong relationships.Understand customer requirements objectives and challenges toproactively address theirneeds.Onboard new customers efficiently ensuring a smooth transition ontoour ERP platform.Conduct regular checkins with customers to review usage addressconcerns...

  • Customer Onboarding

    1 week ago


    kolkata, India SuperProcure Full time

    Job Title :           Executive - Customer Onboarding & Customer Success  Department :     Customer Support & Customer Success Location :           Kolkata, West Bengal (On site) Job Summary  We are looking for an Customer Onboarding & Customer Success -  Executive who will be responsible for smooth implementation & onboarding of...


  • kolkata, India Nestasia Full time

    Duties and responsibilities: Handle customer queries / issues / concerns / feedback / grievances Convert queries / leads into orders Pay utmost attention to details Provide quick, prompt, and correct responses Manage customers queries in their preferred language i.e., English or Hindi or regional language Communicate with a premium customer base in an...


  • Kolkata, India Nestasia Full time

    Duties and responsibilities:Handle customer queries / issues / concerns / feedback / grievancesConvert queries / leads into ordersPay utmost attention to detailsProvide quick, prompt, and correct responsesManage customers queries in their preferred language i.e., English or Hindi or regional languageCommunicate with a premium customer base in an efficient...


  • Kolkata, India Nestasia Full time

    Duties and responsibilities:Handle customer queries / issues / concerns / feedback / grievancesConvert queries / leads into ordersPay utmost attention to detailsProvide quick, prompt, and correct responsesManage customers queries in their preferred language i.e., English or Hindi or regional languageCommunicate with a premium customer base in an efficient...

  • Customer Onboarding

    2 weeks ago


    Kolkata, West Bengal, India SuperProcure Full time

    **Department** **:Customer Support & Customer Success** **Location** : Kolkata, West Bengal (On site)** **Job Summary** We are looking for an Customer Onboarding & Customer Success - Executive who will be responsible for smooth implementation & onboarding of SuperProcure software in new accounts. The person will also be responsible for existing customer...

  • Assistant Manager

    1 week ago


    Kolkata, India Housing.com Full time

    Who we are...?REA India is a part of REA Group Ltd. of Australia (ASX: REA) (“REA Group”). It is the country’s leading full stack real estate technology platform that owns Housing.com and PropTiger.com. In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered in Melbourne, Australia, is a multinational digital...

  • Assistant Manager

    3 weeks ago


    kolkata, India Housing.com Full time

    Who we are...? REA India is a part of REA Group Ltd. of Australia (ASX: REA) (“REA Group”). It is the country’s leading full stack real estate technology platform that owns Housing.com and PropTiger.com. In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered in Melbourne, Australia, is a multinational digital...

  • Assistant Manager

    1 week ago


    kolkata, India Housing.com Full time

    Who we are...? REA India is a part of REA Group Ltd. of Australia (ASX: REA) (“REA Group”). It is the country’s leading full stack real estate technology platform that owns Housing.com and PropTiger.com. In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered in Melbourne, Australia, is a multinational digital...

  • Assistant Manager

    1 week ago


    Kolkata, India Housing.com Full time

    Who we are...?REA India is a part of REA Group Ltd. of Australia (ASX: REA) (“REA Group”). It is the country’s leading full stack real estate technology platform that owns Housing.com and PropTiger.com. In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered in Melbourne, Australia, is a multinational digital...


  • Kolkata, West Bengal, India The Search Manager Full time

    Play a pivotal execution role in setting up & commissioning of Process Engineering Lab, training of manpower to achieve the results right first time. Understand the requirement of Internal and External stakeholders and develop the process and procedures from Standardization & technical cell purview as per the established Integrated management system...


  • Kolkata, India HomeLane Full time

    ResponsibilitiesOwn forecasting, monitoring, understanding and reporting on the businessHave an understanding of the industry, seasonality and trends / events, and continually monitor competitor / industry developmentsManage vendor relationships, supplier / partner contracts and day-to-day relationshipsEnsure hassle-free delivery experience to provide...