Receptionist / Admin

2 weeks ago

Mumbai, India Pravaayu Healthcare Full time

Job Summary:

Receptionist/ Admin is the first point of contact for patients and visitors to the clinic, responsible for providing a positive and efficient experience. This role requires strong communication and organizational skills to ensure smooth operations.
Key Responsibilities:
Patient Reception: Greet patients and visitors warmly as they enter the clinic, creating a friendly and welcoming atmosphere.
Appointment Management: Schedule, reschedule, and cancel patient appointments using the clinic's scheduling system, taking into account provider availability. Patient Registration: Collect and update patient information, including contact details and medical history.
Check-In and Check-Out: Assist patients with the check-in process upon arrival and check-out after their appointments, ensuring accuracy and efficiency.
Patient Assistance: Provide information about clinic services, procedures, and any pre-appointment instructions to patients.
Phone and Email Communication: Answer phone calls and respond to emails from patients, addressing inquiries, scheduling, and providing information.
Billing and Payment: Collect fees and process payments, as well as handle basic billing inquiries.
Waiting Room Management: Keep the waiting area clean, organized, and comfortable for patients, ensuring a pleasant environment.
Administrative Support: Assist with administrative tasks, such as filing, data entry, and maintaining patient records.
Provider Support: Assist healthcare providers with administrative tasks and preparations as needed.
Follow-Up: Conduct follow-up calls to check on patient satisfaction and address any post-visit concerns.
Adherence to Clinic Policies: Follow clinic policies and guidelines for patient service and care.
Inventory Management: Monitor and maintain office supplies and medical inventory, ensuring that necessary materials are stocked and readily available for clinic operations.
Grooming and Appearance: Maintain a clean, professional appearance that reflects the clinic's standards.

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