Quality Manager

1 week ago

Pune, India r3 Consultant Full time

Job Title: Quality Assurance Manager Division: Quality Assurance Location: Bangalore / Pune  Reports To: GVP – Quality Job Type: Full-time | Managerial | Hybrid Experience Required: 15+ years total; 6–8 years relevant in Insurance/Healthcare/F&A Role Summary: We are seeking a Quality Assurance Manager to lead and drive the quality function across shared service operations. This individual will design and implement quality strategies, ensure process excellence, and promote a culture of continuous improvement. The role involves working with cross-functional stakeholders, leading quality assurance teams, and using analytical tools to improve service delivery and customer satisfaction. Key Responsibilities: Define and implement quality assurance strategies across processes and teams. Lead quality audits and maintain compliance with defined quality standards. Analyze data trends , identify root causes of issues, and implement corrective actions. Build and track dashboards, KPIs, and scorecards to monitor quality and operational performance. Drive Lean, Six Sigma, and continuous improvement initiatives . Conduct process benchmarking and implement best practices. Collaborate with cross-functional stakeholders to drive operational improvements. Facilitate quality training, certification programs , and employee upskilling. Prepare and present executive reports and recommendations. Manage a team (span of 80–100+), providing leadership, coaching, and performance feedback. Required Qualifications: Graduate in any discipline (Postgraduate preferred). Lean Six Sigma Black Belt certification is mandatory. Master Black Belt, Design Thinking certifications are added advantages. 15+ years of total experience, with 6–8 years in QA roles in Insurance, US Healthcare, F&A, or related domains . Proven experience in managing large teams (80–100+ FTEs) . Desired Skills: Strong expertise in quality tools , problem-solving methodologies , and process improvement . Excellent communication, stakeholder management, and team leadership skills. Hands-on experience in data analysis , reporting, and project management . Proficiency in automation , AI/ML trends , and transformation tools is preferred. Comfortable working in hybrid setup and managing geographically distributed teams. Work Environment & Other Info: Fast-paced, matrix organization. May require coordination with international stakeholders across time zones.

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