QA Manager

Job Profile: QA Manager – Consumer Apps (Android, iOS) and Web Location: Bangalore | Karnataka Years of Experience: 8 - 10 years ABOUT THE TEAM & ROLE: We are seeking an experienced QA Manager to lead quality for our consumer applications across Android, iOS, and Web. This role is cross-functional, hands-on, and process-driven, with a strong focus on release management, automation at scale, quality governance, and collaboration with product, engineering, and program teams. What will you get to do here? Quality Strategy & Leadership * Own the end-to-end QA strategy for Android, iOS, and Web, aligning with product goals and engineering roadmaps. * Define test approaches for features, experiments, platform changes, and migrations; ensure comprehensive coverage across functional and non-functional areas. * Establish and evolve quality standards, checklists, and knowledge bases that scale with the team and product. Release Management & Sign‑off * Lead release readiness and sign-off for mobile and web releases across alpha/beta/production channels. * Partner with engineering, product, and program/release leads on go/no-go decisions; communicate risks, blockers, and mitigations. * Run bug bashes, ensure critical defects are triaged and fixed, and maintain consistentrelease checklists. * Drive robust post-release monitoring and root-cause analysis (RCA) for production incidents. Test Planning & Execution * Oversee functional, integration, regression, UX, and accessibility testing for mobile and web. * Ensure coverage for mobile-specific scenarios: network variation, OS version/device fragmentation, permissions, dark mode, background/foreground lifecycles, and install/upgrade flows. * Ensure coverage for web-specific scenarios: cross-browser, responsive layouts, progressive enhancement, and web performance. Automation & Tooling * Define and scale automation frameworks for mobile (e.g., Appium, Espresso, XCUITest) and web (e.g., Selenium/WebDriver, Cypress, Playwright). * Integrate automation into CI/CD (e.g., Jenkins, GitHub Actions, CircleCI, Bitrise) with fast and reliablequality gates. * Leverage device labs/real-device clouds and virtualized environments for breadth and depth of coverage. * Implement observability and analytics-driven testing using crash, performance, and user behavior signals; set updashboards and alerts for release and app health. * Explore/lead GenAI-driven QA initiatives that improve test authoring, maintenance, and coverage. Quality Governance & Metrics * Define and track KPIs: defect leakage, automation ROI, release success rate, regression cycle time, crash-free and ANR rates, performance budgets, and stability SLAs. * Run data-driven triage; partner with engineering on systemic fixes and quality debt reduction. * Champion shift-left practices, including early involvement in design and architecture discussions, and embedding quality gates in the SDLC. People Leadership * Hire, mentor, and develop a high-performing team of SDETs and QA engineers (manual and automation). * Drive resource planning, prioritization, and career growth; foster a culture ofownership, accountability, and continuous improvement. Cross-Functional Collaboration * Represent QA in technical reviews and cross-team forums; ensure quality priorities and risks are visible and addressed. * Partner closely with product, design, engineering, data, and customer support to align on quality outcomes and feedback loops. Non-Functional Quality * Own strategies for performance, stability/reliability, security, accessibility, localization, and compliance testing across platforms. What qualities are we looking for? * 8+ years in software testing/QA with 3+ years leading QA teams for consumer-scale mobile and web applications. * Deep understanding of Android & iOS ecosystems (app lifecycle, build pipelines, release workflows, store processes) andmodern web (browser engines, responsive design, performance). * Hands-on expertise with mobile automation (Appium, Espresso, XCUITest) and web automation (Selenium/WebDriver, Cypress, Playwright). * Strong experience with CI/CD and build systems (e.g., Jenkins, GitHub Actions, CircleCI, Bitrise) andartifact management. * Solid understanding of API testing and service integrations (e.g., Postman, REST Assured),mocking, and contract testing. * Experience with observability and crash/performance tooling; able to drive analytics-informed test strategies. * Excellent communication, stakeholder management, and decision-making skills in fast-paced environments. Nice to Have * Experience operating at millions of MAUs and rapid release cadences (weekly/bi-weekly or faster). * Expertise in performance testing (startup time, rendering, memory, network) andaccessibility standards. * Experience with feature flags and A/B experiment QA. * Exposure to security testing and privacy/compliance considerations for consumer apps. * Experience setting up mobile device labs and optimizing test execution at scale. * Hands-on with GenAI tools for test generation, flakiness reduction, and maintenance. What Success Looks Like (30/60/90) * 30 days: Assess quality baselines, refine release checklists, and align on KPIs and reporting cadences. * 60 days: Uplevel test plans and automation coverage for priority areas; implement quality gates in CI/CD; reduce defect leakage/regression time. * 90 days: Demonstrate improved release stability and time-to-signoff; establish dashboards for app health; mature QA governance and incident RCAs. Why This Role * High ownership to influence quality at scale across mobile and web. * Opportunity to build and lead strong QA teams and practices. * Work on complex engineering challenges with meaningful user impact. Visit our tech blogs to learn more about some the challenges we deal with: