Tech lead

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500 K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetized—intelligently and globally. Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology. Work Mode : In Office Location : Bengaluru (Bannerghatta Road) Job Profile: The VOD Tech Lead will serve as the primary technical liaison for assigned customers, ensuring timely and high-quality go-lives. The role demands a mix of deep product knowledge, cross-functional collaboration, and customer engagement. Key Responsibilities: Act as the main technical contact for assigned customers during onboarding and delivery phases. Partner with the Project Manager to lead technical discussions and educate customers on Amagi’s capabilities and limitations for VOD. Understand platform specifications in depth and educate engineering, QA teams and customer regarding nuances that would inhibit a speedy delivery. Translate customer delivery formats (assets, metadata, platform specifications) into clear requirements for internal teams. Understand and document automation, reporting, and customization requirements, coordinate implementation with Engineering teams. Handle change requests effectively by working with both customers and internal teams. Guide customers on the optimal use of Amagi’s products to meet their business needs. Oversee the deployment and configuration of Amagi and third-party software solutions in collaboration with Implementation Engineers. Ensure all deliverables to customers are tested and meet quality expectations; verify work from Engineering and Dev Ops teams. Build strong, trust-based relationships with customers and partners. Mentor and guide Implementation Engineers and stay updated with new product features and configurations. Provide feedback to improve efficiency across onboarding processes. Document processes and customer-platform pipeline specifications in detail and educate the larger teams regarding the workflows as needed. Required Skills & Experience: 7+ years in Media Technology, with at least 2 years in customer-facing roles. Deep expertise in: - VOD workflows - Asset and metadata ingest & transcoding - Graphics insertion tools - Transport stream workflows and encoders - Stream delivery technologies: HLS, DASH - AWS Media Services (e.g., Mediaconvert, Media Packager, Media Tailor) - Video codecs and playout systems Working knowledge of metadata formats Strong communication and interpersonal skills Attention to quality and detail in delivery and documentation Willingness to work from Amagi’s Bangalore headquarters (onsite role) Flexible to work in EMEA shifts supporting US/Europe-based clients