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Cloud Support Executive

2 months ago

noida, India Comhard Technologies Private Limited Full time

Job Description:

Roles&Responsibilities of the candidate:
Implementing new technology solutions to meet departmental needs  Monitoring network performance and troubleshooting issues with hardware or software to ensure optimal functionality,  Resolving customer complaints brought to your attention.  Log bugs and enhancement requests  Resolve technical issues in a timely manner using available resources within the company  Possessing excellent product knowledge to enhance customer support.  Attending training sessions to grow knowledge of products and to develop customer service skills.  Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into the CRM system.  Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments.  Contacting customers to give them accurate feedback on the progress of their inquiries. Providing outstanding customer service.  Updating customer information as required. Maintaining confidentiality of information. Performing other duties as the need arises


Skill Set Required for the profile:

 0-1 year of experience in any cloud company & worked as a system admin is preferred.
 Bachelor's degree in computer science, information technology, computer engineering or another related field.
 Have sound knowledge of windows firewall, change if IP address, etc.
 Should have basic knowledge of basic remote access & installation/troubleshooting of applications.
 Successful completion of provided training.
 Knowledge of Windows Hardware/Software.
 Experience with CRM preferred.
 Proficient with MS Office suites.
 Excellent phone etiquette with good communication skills.
Profile/Designation :Cloud Support Executive

Gender : Male
Job Location: Noida Sec-62
Desired experience :0-1 years
Target batch Passouts : -
Course specialization: B.tech (CS/IT), M.tech
Candidate location (if any): Pan India
Probation/Training : Period3 months
Salary & Stipend: Fixed + Variable1.80 -2.40 LPA
Bond- (if any) & Penalty-(if any): 1 year bond, in case he left before this period, have to pay 3 months salary
Tentative date of interview :Immediate

Tentative date of joining: Immediate

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