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Operations Lead

2 months ago


gurgaon, India Devyani International Limited Full time
The Operations Lead / Senior Market Manager is accountable for profitable business performance and revenue generation for the Costa market in North , while maintaining the highest standards of food and beverage, hospitality and service, training and development, and health and safety. He / She shall ensure business objectives are achieved while operating all company guidelines
Collaborate and strategize to develop short term & long term operational plan for achieving the brand objectives
Ensure all sales, operational & customer KPI’s are met as per the defined targets
Analyse market trends, competition and devise programs to improve overall revenue, product, promotions & services
Set strategic goals for operational efficiency and increased productivity
Identify opportunities for growth in every market, plan marketing activations in collaboration with the marketing team and achieve the P&L Objectives.
NSO – New store opening . Collaborate with the BD team to identify, present and execute NSO opening’s as per defined targets
Deliver highest standards of customer service as per the brand definition
Build a two way communication channel with the team and nurture an ownership environment with emphasis on motivation, inclusion and teamwork.
Closely partner with all the cross functional teams, external partners, and vendors to make decisions regarding efficiency in operational activity and achievement of strategic goals.
Comply with all health and safety regulations.
Works with Area Coaches & RGMs to develop restaurant-specific Annual Operating Plans
Identifies new locations for PH and suggest viable operational plans.
Conceptualizes and runs in house programs to drive sales & transactions growth.