
Assistant Branch Service Manager
7 days ago
CC & Ops
Job Purpose
Branch Service
Role
Attend to customer walk-ins at the Branch.
Managing service requests
Ensure 100% quality, Accuracy & TAT adherence.
Coordinate with the internal stakeholders.
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given or on the coaching provided to the team as guidelines for improving performance.
Maintain Customer NPS as per Company’s Target.
Manage feedback received from customers and coordinate with stakeholders to resolve the service issues.
Qualification & experience
Graduate/Post Graduate/MBA
Min 1-2 years of experience
Essential skills
Customer service skills
Strong decision-making skills
Customer facing exposure
Nature of role
Service orientation, 6 day working in shifts between 9 to 7 PM
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