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Trainer banking process
4 weeks ago
Trainer Graduate (Mandatory),
Preferably Six sigma Certified
Skills:
Minimum 2+ years of Quality role experience at Banking or BFSI contact centre.
Strong experience in designing and delivering training programs, preferably in a banking or financial services environment.
Excellent verbal and written communication skills to effectively convey information and engage trainees.
Ability to present training materials clearly and engagingly to diverse audiences.
Knowledge of instructional design principles and best practices for creating effective training content. & modules.
Familiarity with training tools, e-learning platforms, and contact centre technologies.
Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions.
Job Role: -
Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements.
Create engaging and informative training content, including presentations, manuals, and interactive exercises.
Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices.
Conduct orientation sessions for new hires to introduce them to the organizations culture, values, and operational procedures.
Provide comprehensive training on banking products, customer service protocols, and contact centre systems.
Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises.
Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures.
Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance.
Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles.
Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations.
Gather feedback from trainees and team leaders to continually refine and improve training programs.
Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.
