Guest Service Representative

2 months ago

dehradun, India Fairfield Inn & Suites Full time

Type de Poste

Non-Management

Bienvenue dans la famille

Quel meilleur endroit pour faire ses marques qu’au sein de l’un des chefs de file de classe mondiale de l’industrie du voyage? Si vous avez des capacités naturelles de communication et si vous aimez travailler avec les autres, nous vous accueillons au sein de notre famille internationale. Vous découvrirez un lieu de travail au sein duquel votre personnalité et vos idées sont aussi appréciées que votre labeur. Vous serez confronté chaque jour à un monde d’opportunités, à des possibilités de développement et vous aurez la chance de rencontrer des gens venant des quatre coins du monde.

L'incidence que vous allez avoir

Peu importe qu’un client arrive exténué après un long voyage ou tout excité à l’idée de ses vacances, vous saurez toujours quoi faire pour qu’il se sente chez lui. Les clients apprécieront la présentation impeccable de la réception, votre accueil chaleureux et votre efficacité à accomplir les formalités d'arrivée et à leur indiquer le chemin. Lorsqu'ils savent que vous êtes réellement préoccupé par la qualité de leur séjour, c'est que vous faites preuve d'excellence.

Tâches à accomplir

Organiser, confirmer et effectuer les formalités d'arrivée et de départ des clients et s’adapter à tous les changements Recevoir le paiement, et vérifier et modifier la facture au besoin Fournir aux clients des renseignements sur leur chambre et sur l'hôtel, les aménagements de l’établissement, les centres d’intérêt locaux, et leur indiquer des directions Produire des rapports quotidiens et déterminer les éléments à communiquer au personnel effectuant le quart de travail suivant Produire le rapport du caissier et le rapport de clôture, et compter la caisse à la fin de chaque quart de travail de manière sécuritaire Recevoir et consigner les appels de réveil et les communiquer au service approprié Signaler toute urgence, objet perdu ou vol au personnel de sécurité adéquat ou aux autorités Tenir à jour des listes en cas d'urgence et communiquer tous les messages requis

Avantages que vous méritez

Vous obtiendrez des avantages sur votre lieu de travail et en dehors de celui-ci:

Collègues animés par l'esprit d'équipe Direction encourageante Soutien nécessaire pour assurer votre mieux-être et votre bonheur Possibilités de faire du bénévolat et de donner de son temps à la collectivité Réductions sur les chambres d'hôtel, les articles de la boutique cadeau, la nourriture et les boissons Programmes de reconnaissance

Qualifications que nous recherchons

Attitude chaleureuse et tournée vers les autres Aptitude au travail d'équipe Souci du détail

Ce poste nécessite de se conformer aux attentes et aux normes en matière d'assurance de la qualité. Il peut être nécessaire de se tenir debout ou assis ou de marcher pendant des périodes prolongées. Déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 10 livres (5 kg) sans assistance. S’acquitter d’autres tâches raisonnables, à la demande des superviseurs.

Vous êtes le bienvenu ici

Notre principale priorité consiste à vous accueillir aussi bien que nos clients. Nous souhaitons que vous vous sentiez à l'aise d'être vous-même et que vous sachiez que vous nous importez. Votre rôle aura des répercussions sur nos clients, et pour cette raison vous serez apprécié et mis en valeur.

Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.
Avec plus de 1 000 établissements dans le monde entier, Fairfield by Marriott est la garantie d'un séjour d'une simplicité merveilleuse quelle que soit votre destination. Notre patrimoine directement issu de la ferme familiale Marriott est caractérisée par un sens de l'accueil chaleureux, et un excellent rapport qualité-prix. En rejoignant Fairfield by Marriott, vous intégrerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même,​ de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale​ d'exception et de devenir la meilleure version de vous-même.

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