Senior System Engineer
2 months ago
Responsible ForDiagnose and resolve complex technical issues related to applications. This may involve analyzing logs, application functional process and databases to identify the root cause of problems.Follow ITSM process includes Incident Management, Change Management, Problem Management etc.Problem Analysis and RCA for every major ticketEffective handling of Trouble ticketsEnsure Service Delivery as per agreed SLAInteracting with customer stake holders , application vedor and other IT professionals. Provide guidance and mentorship to junior support engineers. Share knowledge about applications, technologies, and bestPerform required support during maintenance windowsWork to provide a stable and secure environment by following and applying ESE Security Standards and PoliciesOperational support of IIS/Apache/JBOSS environmentOperational support of windows/Linux environmentImplement web infrastructure change requests, including but not limited to:-Web application deployments-Web infrastructure process restarts
about you
Hands on Exposure in IIS, Tomcat, JBOSS troubleshooting and problem-solving, scripting and automation, database skills including SQL, to troubleshoot and query databases.In depth understanding of Windows and Linux OSProactive, organized with excellent analytic skills. Ability to think out-of-the-box solutions.Excellent Communication skills
additional information
BE/, In depth knowledge and Hands on exposure on ITSM frameworks (, ITIL) and understanding of incident, problem, and change management processes and the ITIL business process.Hands on exposure to complex issues and provide effective solutions using scripting languages like javascript, ajax etc.
contract
Regular
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