Associate People Experience Specialist
3 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate People Experience Specialist is required to perform their duties by aligning them self-% on regular employee queries sourced through Web, Chat or Calls.
Primary Responsibilities:
Responsibilities are distributed in these mentioned categories - Processing of Web & Chat cases. Handling Employee inquiries through calls as well
Web Cases, Web Chat & handling Inbound Calls Work on the Web cases, Web Chat request in line with the SLAHandling Inbound callsFarming of cases and keep track of TAT/SLAsProvide with resolution to employees queries with complete documentationAdhering to all US SOPs and case formats/protocolsEducate employees regarding the available resources to promote self-service Contact Center Support Provide support to employee contact center with complete documentation in line with set guidelinesUnderstanding US culture and its appropriate implementation to individual approach and case processing Others Take initiatives and learn / share Senior Advisor’s responsibilitiesReport upgradation need in the solution/processEngage in Trainings for individual developmentAcquire Subject Matter Expertise (SME) in key topicsTo cultivate and maintain healthy relationships, ensuring smooth communication with US counterparts Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soRequired Qualifications:
Graduate (in any discipline) 0 month - 2 years of experience into customer/employee service environment Proven excellent verbal and written communication Open to work in flexible & rotational shift timings (11:00 AM to 01:00 AM IST) Flexible Work environment based on business guidelines (WFH, Work from office) Minimum 8 hours/day login to support HR contact center (HR call center)Competencies:
Soft Skills (Probing skills, Listening etc.) Adaptable and flexible Adequate knowledge of Microsoft Office products Integrity & compassionAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
-
Associate People Experience Specialist
4 days ago
Gurugram, India UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
People Experience Partner
4 weeks ago
Gurugram, India JLL Full timePeople Experience Partner Seasoned HR Business Partner with Minimum 10 years of Business Partnering Experience. Open to working in shifts, especially 5:30 pm to 2:30 am shift. Should be proficient with ER bylaws that govern the various policies in an organization. Fluent in communication skills and strong stakeholder management. Duties &...
-
People Experience Partner
4 weeks ago
gurugram, India JLL Full timePeople Experience Partner Seasoned HR Business Partner with Minimum 10 years of Business Partnering Experience. Open to working in shifts, especially 5:30 pm to 2:30 am shift. Should be proficient with ER bylaws that govern the various policies in an organization. Fluent in communication skills and strong stakeholder management. Duties &...
-
People Experience Partner
3 weeks ago
Gurugram, India JLL Full timePeople Experience Partner Seasoned HR Business Partner with Minimum 10 years of Business Partnering Experience. Open to working in shifts, especially 5:30 pm to 2:30 am shift. Should be proficient with ER bylaws that govern the various policies in an organization. Fluent in communication skills and strong stakeholder management. Duties &...
-
People Experience Partner
4 weeks ago
Gurugram, Haryana, India JLL Full timeJLL supports the Whole You, personally and professionally. People Experience Partner Seasoned HR Business Partner with Minimum 10 years of Business Partnering Experience. Open to working in shifts, especially 5:30 pm to 2:30 am shift. Should be proficient with ER bylaws that govern the various policies in an organization. Fluent in communication skills and...
-
People Experience Partner
24 hours ago
Gurugram, Haryana, India JLL Full timeJLL supports the Whole You, personally and professionally. People Experience Partner Seasoned HR Business Partner with Minimum 10 years of Business Partnering Experience. Open to working in shifts, especially 5:30 pm to 2:30 am shift. Should be proficient with ER bylaws that govern the various policies in an organization. Fluent in communication skills and...
-
People Experience Advisor
1 week ago
gurugram, India JLL Full timeAct as local delivery experts of JLL’s global HR strategy, ensuring that local policies and practices are in line with the Global HR strategy. · Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions. · Enable an exceptional...
-
People Experience Advisor
1 month ago
Gurugram, India JLL Full timeAct as local delivery experts of JLL’s global HR strategy, ensuring that local policies and practices are in line with the Global HR strategy. · Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions. · Enable an exceptional...
-
Associate QHSES Assurance Specialist
2 months ago
Gurugram, India McDermott International Full timeJob Overview: The Associate QHSES Assurance Specialist can utilize existing QHSES Assurance procedures to solve routine or standard problems. They receive instruction, guidance, and direction from others within the team, and they will leverage their conceptual knowledge of theories, practices, and procedures related to QHSES Assurance and QHSES.
-
Associate QHSES Assurance Specialist
2 months ago
gurugram, India McDermott International Full timeJob Overview: The Associate QHSES Assurance Specialist can utilize existing QHSES Assurance procedures to solve routine or standard problems. They receive instruction, guidance, and direction from others within the team, and they will leverage their conceptual knowledge of theories, practices, and procedures related to QHSES Assurance and QHSES.
-
People Experience Advisor
2 weeks ago
Gurugram, Haryana, India JLL Full timeJLL supports the Whole You, personally and professionally. Act as local delivery experts of JLL’s global HR strategy, ensuring that local policies and practices are in line with the Global HR strategy. - Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive...
-
People Engagement Specialist
1 month ago
Gurugram, India Bijak Full timeThis role will be responsible for executing end-to-end HR engagement strategy for Bijak and ensuring the best practices are being followed. Would be expected to bring-in fresh ideas relevant in today’s time to engage our remote & onsite team members, and act as an engine to stakeholders by being a problem solver. The incumbent should be thorough in...
-
People Engagement Specialist
1 month ago
Gurugram, India Bijak Full timeThis role will be responsible for executing end-to-end HR engagement strategy for Bijak and ensuring the best practices are being followed. Would be expected to bring-in fresh ideas relevant in today’s time to engage our remote & onsite team members, and act as an engine to stakeholders by being a problem solver. The incumbent should be thorough in...
-
People Engagement Specialist
1 month ago
Gurugram, India Bijak Full timeThis role will be responsible for executing end-to-end HR engagement strategy for Bijak and ensuring the best practices are being followed. Would be expected to bring-in fresh ideas relevant in today’s time to engage our remote & onsite team members, and act as an engine to stakeholders by being a problem solver. The incumbent should be thorough in...
-
People Engagement Specialist
3 weeks ago
Gurugram, India Bijak Full timeThis role will be responsible for executing end-to-end HR engagement strategy for Bijak and ensuring the best practices are being followed. Would be expected to bring-in fresh ideas relevant in today’s time to engage our remote & onsite team members, and act as an engine to stakeholders by being a problem solver. The incumbent should be thorough in...
-
People Engagement Specialist
3 weeks ago
Gurugram, India Bijak Full timeThis role will be responsible for executing end-to-end HR engagement strategy for Bijak and ensuring the best practices are being followed. Would be expected to bring-in fresh ideas relevant in today’s time to engage our remote & onsite team members, and act as an engine to stakeholders by being a problem solver. The incumbent should be thorough in...
-
People Engagement Specialist
4 weeks ago
Gurugram, India Bijak Full timeThis role will be responsible for executing end-to-end HR engagement strategy for Bijak and ensuring the best practices are being followed. Would be expected to bring-in fresh ideas relevant in today’s time to engage our remote & onsite team members, and act as an engine to stakeholders by being a problem solver. The incumbent should be thorough in...
-
Associate
3 weeks ago
Gurugram, Haryana, India Macquarie Group Limited Full time**Reconciliations Associate** Join our team as a Reconciliations Associate within Macquarie Asset Management, where you will play a key role in maintaining quality control processes. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with...
-
Customer Experience Specialist
3 weeks ago
Gurugram, India NIIT Limited Full timeDesignation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist · Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...
-
Customer Experience Specialist
3 weeks ago
Gurugram, India NIIT Limited Full timeDesignation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist · Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...
