Senior Technical Account Manager
1 month ago
Our Team
Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.
Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.
As part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery/operations background with Oracle products.
Our Ideal Candidate:
Our ideal candidate will typically be expected to demonstrate the following attributes:
Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Compliance, Payments, Core Banking, Digital Transformation & Fin Tech awareness & adoption. Should have strong customer management in domestic banking sectors
Strong project management experience; PMP is mandatory.
Understanding of the project lifecycle and Agile/scrum methodologies of project delivery
Understanding of key activities for Change Adoption
Understanding of banking/how change drives benefits for Business, its customers, and other stakeholders.
Experience in managing projects in the BFSI domain is mandatory.
Experience in Oracle Cloud or multi-cloud projects.
Should have strong customer management skills.
Knowledge & experience in Oracle Cloud Infrastructure and Oracle products.
Excellent team player, willing to learn new technologies & problem-solving skills.
Ability to multitask, maintain composure in high-stress/high-visibility situations, and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.
Strong organization skills, detail-oriented & communication skills.
Strong familiarity with project management software tools, methodologies, and best practices.
Should have strong Situation Management abilities.
Identifies and shares the resource requirements of the project, with the Program Manager requesting the appropriate skill set and/or experience.
Defines high-level responsibilities and objectives for members of their project team and ensures the individuals are being used in accordance with their skills and resource request.
Acts as a role model to create and maintain a collaborative team environment that supports and encourages the professionalism and development of our teams.
University degree, with postgraduate technical or management qualifications or other relevant experience.
We are looking for a Project Manager to work on customer engagements in the Banking sector. This individual is required to have relevant experience in project management, and in leading technical teams during critical implementations such as Exadata migration. Having experience in managing Banking customers and having BFSI knowledge is plus. Having good communication is a must. This position is for the Mumbai location.
The role will be based in Mumbai.
Your Responsibilities
Key tasks include, but are not limited to, the following:
Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk.
Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle.
Collaborates and builds positive stakeholder relationships providing regular updates, and obtains buy-in from the project sponsor, Steering Committee, and other stakeholders for all key project plans, commitments, and changes including requirements.
Analyses management reports and derives insights from it to drive the right business decisions
Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization.
Should have strong Situation Management abilities.
Experience
Relevant experience on complex projects across countries or regions
Strong project management experience; PMP is mandatory.
Understanding of the project lifecycle and Agile/scrum methodologies of project delivery
Understanding of key activities for Change Adoption
Organizational skills and ability to pick up work right away.
Understanding of banking and/or financial services industry and/or shared services organizations
Delivering significant change and collaboration with stakeholders across locations
Ability to interact and influence stakeholders at appropriate level.
Self-driven approach
Problem-solving ability with adherence to deadlines and tight timelines
Experience in project tracking (setting up a project plan, managing risk and issue logs, reporting, and governance)
Experience in Change Adoption processes - Plan and implement change intervention to enable a smooth transition and embed changes and transition to business as usual, from requirements gathering, and communications till training final user.
Experience with transformation changes Design & Initiation (D&I) are an advantage.
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