Architect - Platform

2 months ago

Trivandrum, India Quantiphi Full time

Role : Technical Architect - Platform (Managed Services)

Location : Mumbai/Bangalore/Trivandrum

Experience : 7+ years



Roles and Responsibilities:

● Hands on experience managing Incident Requests, Service Requests and Change Requests.

● Experience in large scale releases/deployment and change management.

● Experience with ITSM tools (like Jira, ServiceNow, BMC Remedy).

● Working knowledge of operating systems (like Windows/Linux).

● Experience with managing GCP/AWS/Azure Cloud services.

● Certification in Cloud Technologies like GCP/AWS/Azure will be an added advantage.

● Willingness to learn & cross skill in multi-cloud platforms is desirable.

● Strong experience managing in a structured environment using best in class processes and frameworks.

● Demonstrate the Solution Architecture: Planning, Assessment, Design & Implementation using effective POCs.

● Must have deployment experience with high availability, fault-tolerant and disaster recovery architectures

● He/She will be adept at understanding the high level solution designs and translate them into low-level deployment construct

● Should have experience in areas like Networking, Monitoring, Security..

● Has in-depth understanding on web, client/server, networking concepts, high availability and disaster recovery

● Must have experience with job scheduling, asset management, software distribution, content distribution

● Must have performed migrations either from on-premise to cloud platforms or between inter-cloud platforms.

● He/She should guide a team on deployments and ensuring the services are being delivered as per scope

● He/She will be adept at suggesting best practices and strive to consistently implement the same. ● He/She will be responsible to build repeatable artifacts such as deployment guides and solution blueprints for every deployment.

● He/She will have a strong understanding of microservices, cloud-native services, CI/CD pipelines etc.

● Must participate and conduct Monthly/Quarterly Service Delivery reviews

● Experienced in identifying and classifying incidents related to Cloud infrastructure and applications

● Must have worked with DevOps team and helped them with CICD, GIT, BitBucket and other DevOps tools

● Hand-on experience in Cloud and Application Migrations.

● Experience in Containerization, server less and API management.

● Must have an understanding of Cloud Service Provider architecture frameworks

● Own, participate and contribute to creation of repeatable artifacts, process improvement etc.

● Conduct and ensure Continuous Service Improvement

● Ensure solutions are implemented as per the Statement of Work without deflections/deviations

● Must have experience with infrastructure hosting, migrations and disaster recovery for a large footprint.

● Must have working experience on services such as VM instances, Virtual Networks, Load Balancer, Logging,

● Monitoring Infrastructure and Applications, Patch Management, Security baselining etc.

● Understands and must have implemented databases on VM instances, exposure in database replication methodologies in addition to managed databases.

● Should have made significant contributions to cloud operations engineers, DevOps engineers in terms of knowledge sharing exercises

● Hands-on experience with databases will be an added advantage.

● VMWare knowledge is a plus, although not mandatory


Skillsets Requirements:

● Should have at least 8+ Years experience in Information Technology, with at least 3+ years into customer facing role in a technical capacity or equivalent

● Must have 3+ years of demonstrated technical management experience in a supervisory role, hand-holding a group of cloud engineers

● Excellent communication, interpersonal and managerial skills

● Must be open to work in a 24x7 model, to support global customers across time zones.

● Work experience with Managed Service Providers is an advantage.

● Experienced in handling L1, L2 and L3 support of Cloud infrastructure management

● ITIL certification is highly desirable.

● Must have knowledge of ITIL processes.

● Creative problem-solving skills

● Ability to break down complex problems in a simplified way

● Creative thinking and ability to innovate

● Ability to work cross-functionally for the greater good of the company

● A passion for the service delivery excellence

● Project management skills - ability to meticulously plan and execute campaigns and activities

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