Director, Privacy Monitoring

3 days ago

gurugram, India American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Global Privacy Office are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.

As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.

This position is based in India and reports to the VP, Global Privacy Program.

How will you make an impact in this role?

Core Responsibilities include:

Lead the Global Privacy Monitoring & Testing Program. Oversee the end-to-end program from design/planning to execution, reporting and remediation.

Continuous Monitoring: Develop and implement continuous monitoring programs to track adherence to the American Express Data Protection and Privacy Principles and accompanying privacy laws, regulations, and internal policies, ensuring timely identification and resolution of non-adherence issues. Risk Identification: Identify and evaluate privacy risks through detailed monitoring activities. Testing Controls: Design and execute testing protocols to assess the effectiveness of privacy controls and data protection measures across various departments and processes. Reporting: Prepare high-quality reports summarizing findings and present to senior leaders. Lead discussions to clearly articulate issues and risks identified. Collaboration: Build strong collaborative relationship and work closely with various departments, including Compliance, Cybersecurity, Third-Party, Data Management, General Counsel’s Office, and Control Management teams to ensure a cohesive approach to privacy testing. Leadership & Coaching: Effectively lead a geographically diverse team of privacy and data analytic professionals. Regulatory Monitoring: Keep abreast of existing and emerging privacy risks and changes to AXP’s business strategy or operations and the impact on monitoring and testing activities.

Minimum Qualifications

Fifteen (15) or more years’ experience in an Audit or Testing role in a highly regulated domain or relevant experience in consultancy within the Big Four or in a bank/financial institution background. Strong knowledge of privacy/compliance laws and industry best practices. Ability to work effectively under pressure, competing priorities under demanding deadlines. High ethical standards and the ability to handle confidential and sensitive information with discretion. Strong strategic thinker with the ability to look longer-term from a risk management perspective and deliver initiatives to advance the maturity and soundness of the control environment. Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change. Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization. Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments.  Experience leading, engaging and motivating diverse teams through complexities to deliver results.

Preferred Qualifications

Preference shall be given to candidate with CA/LLB/CS/CIA/Master’s Degree/CIPP Privacy certification.

We back our colleagues and their loved ones with benefit and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement. 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program 

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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