PMO Application Administrator

Gurgaon/ Bangalore, India

AXA XL is one of the leading companies on the insurance and reinsurance market. We are currently looking for eager and passionate candidates to join our growing family The PMO Application Administrator is responsible for maintaining, upgrading, and enhancing AXA XLs Project and Portfolio Management System (Planview Enterprise One), ensuring the application is current and providing Tier 3 support. Working in an agile environment, this PMO applications expert will collaborate with a variety of interdisciplinary teams across time zones to diagnose and resolve problems quickly. They will need to quickly become knowledgeable about current configuration and the AXA XL environment and processes to ensure the technology infrastructure runs smoothly and efficiently and business objectives are attained, while also looking to the future to understand and recommend new approaches, capabilities and tools in alignment with AXA XL's future direction.

What You'll Be DOING
What will your essential responsibilities include?

• Provide foundational administration support for the portfolio management system and related processes, train and coach team members to perform these duties as well.
• Perform user set up and administration.
• Manage tickets and emails and allocate work, adhering to established service levels.
• Respond proactively and professionally to internal customer queries, working with colleagues to resolve; promptly resolving escalations for our internal customers, while driving consistency and simplification.
• Monitor application availability; work with AXA XL and vendor community as needed to quickly resolve issues.
• Maintain and update application structures and hierarchy.
• Tier 3 escalation support prior to engaging vendor resources for product defects and issues.
• Lead technical efforts related to new system releases and models.
• Work closely with Portfolio Management Office (PMO) to understand business priorities, requirements and solution roadmap for new capabilities and enhancements.
• Configure and test data sets and design/develop standard reporting for use by leadership and portfolio/ project/ resource managers.
• Ensure controls in place are followed across the PMO platform, including but not limited to Information Security, Data Privacy and Data Standards.
• Build deep knowledge of the system and process; seek ways to simplify PMO processes and user experience.
• Review regular vendor releases for immediate change impacts to current processes and enhanced capabilities.
• Own system fixes and enhancements from idea to delivery, working with PMO and AXA XL colleagues to translate feedback, ideas and internal customer requirements into technical and process solutions.
• Ensure PMO tools, data and files are current and appropriately maintained; maintain training materials and provide training sessions as needed
• Other duties as required.

You will report to PMO Manager.

What You Will BRING
We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Relevant years of proven end-to-end application administration experience with one or more project/portfolio management tools such as Planview Enterprise One, LeanKit, Jira, Azure, Clarity or PPM.
• Relevant years of experience designing and building reports using SSRS and/or Power BI.
• Relevant years of experience with Microsoft Office Package, with advanced MS Excel skills.
• University degree or relevant experience.
• Excellent verbal and written communication skills (English).
• Customer First mindset.
• Ability to work independantly without direct supervision .
• Ability to work across multiple time zones.
• Highly inquisitive, with excellent analysis and problem-solving skills and undeterred to elaborate the status quo.
• Excellent detail-orientation.
• Excellent people skills and ability to lead & collaborate within a global team environment.

Desired Skills And Abilities

• Relevant years of experience in Planview Administration.
• Relevant years of experience Advanced Microsoft Visual Basic and SQL scripting.
• Experience working in a project management office environment or project management position.
• Experience gathering and developing customer requirements.
• Financial management/reporting.

Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What We OFFER
I
nclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see