CRM Head

1 week ago

Mumbai, India ACME SERVICES PRIVATE LIMITED Full time
  • Lead and manage the entire CRM team and customer lifecycle post-sales.
  • Oversee agreement execution, allotment letters, demand notices, and possession process.
  • Track and manage collections, payment follow-ups, and coordination with finance.
  • Handle customer queries, escalations, and ensure timely resolution with professionalism.
  • Coordinate with sales, legal, accounts, and project teams for smooth cross-functional execution.
  • Ensure compliance with RERA and other regulatory bodies.
  • Maintain MIS, dashboards, and customer interaction reports for management review.
  • Drive initiatives to enhance customer satisfaction and loyalty.

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