Non Voice Customer Service Executive

5 days ago

Noida, India Tech Mahindra Full time

Role & responsibilities

  • Resolve International customer queries Over Chat.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and Chat handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

Preferred candidate profile (ATLEAST 1 YEAR INT EXP MENDAT)

  • Proven customer support experience or experience as a Client Service Representative.
  • 35+ WPM Typing speed with 90+ Accuracy.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits

  • Salary Up to 4.33 LPA ( Salary is totally depend over Experience )
  • Both side cab
  • Loyalty Bonus
  • Incentives

For Any Further Query & for Active Response share me your updated CV over WhatsApp :- Aradhaya Vashistha (HR Share CV on Whatsapp No )

Role: Chat Support

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, PermanentRole

Category: Non VoiceEducationUG:

Graduation Not Required

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