Credit Control Supervisor

JOB DESCRIPTION Our ideal candidate will be a self-starter who has strong technical knowledge and is able to toggle between different ERP systems in completing core job responsibilities.This candidate will also bring an unmatched ethical bias in conducting their day-to-day responsibilities that revolve around cash posting and customer master data maintenance.While focused on the aforementioned tasks, our desired candidate will have an interest in expanding their influence and experience by proactively seeking process improvements, partnering with finance team members around the world and always striving to create what’s next. •Manage credit and collections activities for the Southeast Asia region, ensuring timely and effective cash collections. •Oversee daily cash collection tracking processes, maintaining detailed and clear documentation throughout the month. •Maintain and update customer master data, performing customer credit checks in accordance with the Delegation of Authority (DoA) and obtaining necessary approvals before setting up new customer profiles. •Handle customer queries by directing them to the appropriate departments for thorough investigation and resolution. •Ensure accurate reconciliation of customer accounts, including withholding tax, exchange rate adjustments, and bank charges. •Lead month-end closing activities and prepare accurate reporting related to credit and collections. •Identify potential bad debts early, escalating issues to management for timely intervention. •Conduct and lead daily, weekly, and monthly catch-up meetings with customers and internal stakeholders to review account status and resolve issues. •Manage account escalations and coordinate legal actions as necessary. •Oversee the Credit Hold process across the region, ensuring compliance with company policies. •Support the Head of Credit for EMEA & SEA in developing and implementing credit policies, payment terms, credit balance procedures, bad debt provisions, and other related process documentation. •Background in credit control essential with at least 10 years of relevant experience •People management & development is essential. •Experience working in a multinational organization and partnering with resources across countries to meet stretch targets •Demonstrated experience processing high volume transactions in a complex multi-country/ERP environment •Ability to build strong trusted relationships through high “say/do” ratio and effective partnership •Strong time management and prioritization skills with ability to coordinate with others for alignment as necessary •Excellent English capabilities and strong telephone manner along with written and oral communication skills •Adaptable and able to reprioritize to respond to business needs in a fast-paced environment. •Focused on continuous improvement in both area of responsibility and those peripheral •Self-starter who can work independently and as part of a team. •Knowledge of ERP systems specifically within the order to cash section ideally with experience across multiple systems •JD Edwards, AS400, Abbas, IFS, MFGPro, Axapta ERP systems would be ideal but not required WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. WHO IS VONTIER At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s enable the way the world moves